Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01285889 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of New Mexico Hospital — 2211 Lomas Blvd NE, Albuquerque NM, 87106

Jul 1, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
Active: 280 biz days
▶ Clock Running
Status: Created
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
280d
▶ Clock Running
Status: Ready for Scheduling
Jul 1 → Aug 14, 2026
280 business days (counted)
Running total: 280 of ? biz days used
Created: Jul 1, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 1 → Jul 1 Created ▶ Running 0 0
Jul 1 → Jul 1 Scheduled ▶ Running 0 0
Jul 1 → Aug 14 Ready for Scheduling ▶ Running 280 280
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jul 1, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
280.5 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 408 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/1/2025 1607 CM ack msg; LM w/LS, RA; 1624 LS decline; 1745 RA decline; 1801 LM w/CA; CA decline; 7/3/2025 1259 LM w/Kathleen re compliance; 7/7/2025 1449 CM LM w/MF, DC, CW; 7/9/2025 1308 CM LM w/Kathleen re NAR

Timeline

📋
▶
2 Work Order Created Jul 1, 4:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 7, 8:00 AM
Created
Jul 1, 4:10 PM
Invoice #
N/A

Details