Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01286288 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Memorial Hospital Shiloh — 1404 Cross St, Shiloh IL, 62269

Jul 2, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 306 biz days overdue
Active: 326 biz days
▶ Clock Running
Status: Created
Jul 2 → Jul 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
326d
▶ Clock Running
Status: Ready for Scheduling
Jul 2 → Oct 22, 2026
326 business days (counted)
Running total: 326 of ? biz days used
Created: Jul 2, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 2 → Jul 2 Created ▶ Running 0 0
Jul 2 → Jul 2 Scheduled ▶ Running 0 0
Jul 2 → Oct 22 Ready for Scheduling ▶ Running 326 326
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jul 2, 2025 Due: Dec 31, 2025 (295 days overdue)
📅
326.2 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 476 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/2/2025 1837 CM LM w/Central; 1838 SS decline, JF decline; 7/7/2025 1231 LM w/Debbie re NAR

Timeline

📋
▶
2 Work Order Created Jul 2, 6:45 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 1, 9:00 AM
Created
Jul 2, 6:45 PM
Invoice #
N/A

Details