Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01286503 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Iowa Hospital - Downtown Campus — 500 E Market St., Iowa City IA, 52245

Jul 7, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
Active: 277 biz days
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
277d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Aug 15, 2026
277 business days (counted)
Running total: 277 of ? biz days used
Created: Jul 7, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 7 → Jul 7 Created ▶ Running 0 0
Jul 7 → Jul 7 Scheduled ▶ Running 0 0
Jul 7 → Aug 15 Ready for Scheduling ▶ Running 277 277
Coordinators 0.3d
⚠ Overdue
Coordinators
0.3 days
Created: Jul 7, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
278.0 days Total Age
⏱️
0.3d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 404 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/16/2024 1536 CM ack msg; LM w/JF, TF, NN; 1538 NN decline; 6/17/2025 1648 LM re compliance; 6/18/2025 1627 CM LM w/Kristie re NAR

Timeline

📋
▶
2 Work Order Created Jul 7, 9:51 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jul 7, 12:33 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2h 41m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 21, 8:00 AM
Created
Jul 7, 9:51 AM
Invoice #
N/A

Details