📍 Haygor Instrument And Company Inc — 540 Preston Ave, Pasedena TX, 77503-1229
Jul 7, 2025 → Mar 19, 2026
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (155 biz days late)
Active: 174 biz days
🕐 Clock stopped: Canceled (Mar 19, 2026)
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
174d
▶ Clock Running
Status: Assigned
Jul 7 → Mar 19, 2026
174 business days (counted)
Running total: 174 of ? biz days used
Created: Jul 7, 2025Canceled: Mar 19, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 7 → Jul 7
Created
▶ Running
0
0
Jul 7 → Mar 19
Assigned
▶ Running
174
174
Dispatch0.0d
Coordinators175.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
175.0 days
Over SLA
Created: Jul 7, 2025
Due: Aug 7, 2025
Completed: Mar 19, 2026 (223 days late)
📅
175.0 daysTotal Age
⏱️
175.0d in AssignedLongest Stage
🔄
2 transitionsStatus Changes
⚠️
174.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Canceled • 404 days old
🚨
Primary Delay175.0 days stuck in "Assigned"
⏱️
Total Delay174.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
175.0d / 0.5d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Note
02.06.2025 11:51:11 WF-BATCH
Agent: PIERCEB Timestamp: 2025-06-02 10:51:03
Once the quotation has been accepted, please create a service order and assign it to the service employee group 980042626.
Salesperson - Sean O’Brien; sean.obrien@agilent.com; Mobile: 281-352-5334.
Unit is no longer detecting helium
📄Description
Wet 959 leak detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Jul 7, 10:05 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLOxIAO, Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨175.0 business days
🚫
Status: Canceled by MICHAEL MCNAMARAMar 19, 8:46 AM
From:Assigned
To:Canceled
Duration in Previous:254d 22h
Bottlenecks
Assigned
Duration: 175.0 business days (threshold: 4.0 business hours)