Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
271d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Aug 6, 2026
271 business days (counted)
Running total: 271 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 15, 2026
6 business days (counted)
Running total: 277 of ? biz days used
Created: Jul 7, 2025
Today
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 7 → Jul 7 |
Created |
▶ Running
|
0 |
0 |
| Jul 7 → Jul 7 |
Scheduled |
▶ Running
|
0 |
0 |
| Jul 7 → Aug 6 |
Ready for Scheduling |
▶ Running
|
271 |
271 |
| Aug 6 → Aug 15 |
Scheduled |
▶ Running
|
6 |
277 |
Coordinators
271.4 days
Over SLA
Created: Jul 7, 2025
Due: Dec 31, 2025 (227 days overdue)
⏱️
271.4d in Ready for Scheduling
Longest Stage
🔄
3 transitions
Status Changes
⚠️
270.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
271.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay
270.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
271.4d
/ 1.0d SLA
Scheduled
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
7/7/2025 1658 LM w/Ann Marie re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
394d 17h
Bottlenecks
Ready for Scheduling
Duration: 271.4 business days (threshold: 1.0 business days)
Exceeded by 270.4 business days
ℹ️ Work Order Details
Scheduled
Aug 26, 4:00 PM