Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01286660 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St. Francis Hospital — 701 N. Clayton Street, Wilmington DE, 19805

Jul 7, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
Active: 277 biz days
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
271d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Aug 6, 2026
271 business days (counted)
Running total: 271 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 271 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 15, 2026
6 business days (counted)
Running total: 277 of ? biz days used
Created: Jul 7, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 7 → Jul 7 Created ▶ Running 0 0
Jul 7 → Jul 7 Scheduled ▶ Running 0 0
Jul 7 → Aug 6 Ready for Scheduling ▶ Running 271 271
Aug 6 → Aug 6 Scheduled ▶ Running 0 271
Aug 6 → Aug 15 Ready for Scheduling ▶ Running 6 277
Coordinators 271.4d
⚠ Overdue
Coordinators
271.4 days
Over SLA
Created: Jul 7, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
277.4 days Total Age
⏱️
271.4d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
270.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 404 days old
🚨
Primary Delay 271.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 270.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
271.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/7/2025 1658 LM w/Ann Marie re NAR

Timeline

📋
▶
2 Work Order Created Jul 7, 4:59 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 271.9 business days
👷
▶
2 Technician Assigned Aug 6, 10:04 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 394d 17h, 0m

Bottlenecks

Ready for Scheduling
Duration: 271.4 business days (threshold: 1.0 business days)
Exceeded by 270.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 26, 9:00 AM
Created
Jul 7, 4:59 PM
Invoice #
N/A

Details