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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01286914 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Orlando Regional Medical Center — 45 Sturtevant St, Orlando FL, 32806

Jul 8, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (189 biz days early)
Active: 110 biz days
Paused: 70 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸70d
⏸ Clock Paused
Status: Ready for Release
Jul 8 → Oct 16, 2025
70 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Nov 10, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 12, 2025
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 18 of ? biz days used
77d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Mar 9, 2026
77 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 30, 2026
15 business days (counted)
Running total: 110 of ? biz days used
Created: Jul 8, 2025 Completed: Mar 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Oct 16 Ready for Release ⏸ Paused 70
Oct 16 → Nov 10 Ready for Scheduling ▶ Running 17 17
Nov 10 → Nov 12 Scheduled ▶ Running 1 18
Nov 12 → Nov 12 Entered ▶ Running 0 18
Nov 12 → Mar 9 Ready for Scheduling ▶ Running 77 95
Mar 9 → Mar 30 Scheduled ▶ Running 15 110
Dispatch 0.2d
Holding 70.6d (excluded)
Coordinators 112.5d
Field Work 5.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
70.6 days
Coordinators
112.5 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 8, 2025 Due: Dec 31, 2026 Completed: Apr 3, 2026 (272 days early)
📅
184.8 days Total Age
⏱️
77.9d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
114.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 27, 2026
Visit 2 Apr 1, 2026
Visit 3 Apr 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 77.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 114.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
70.6d
Ready for Scheduling
95.6d / 1.0d SLA
Scheduled
16.9d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 RArnold - Fady to close WO

03/09/2026 RArnold - Dispatching to Fady per his request

03/05/2026 ALuman - sent another email to Donald Clutters and Bill Cassel to confirm last 2 devices

01/21/2026 ALuman - working with POC and FSE to schedule onsite

12/17/2025 ALuman - email sent to Donald Clutters to schedule

11/12/2025 ALuman - remove from Luis per Fady. Waiting for customer to respond

11/10/2025 ALuman - dispatch to Luis Iser to complete IPs. Fady sent email to POC

10/16/2025 MHamersley - Planner working w/POC to schedule, per device & FSE availability 


08/25/2025 YEspino Received an email back from Ti-Leigh advising that she would put me in contact with Carlos Martinez from biomed to be better assisted. Then received a response from Carlos asking that before we service the devices in question if we could send him docs from the previous work order that was done at the site that they are yet to receive, he believes the Tech would be Manny Tavares. He also listed the serial numbers of the that correlate to the docs in question. Will reach out to Ashley to ask if she can assist with that and i will email him back advising that i will get with the planner and will respond when i have an answer or something to send him.


08/19/2025 YEspino sent a follow up email to ti-Leigh.telford@orlandohealth.com over the devices in question.


08/12/2025 YEspino Called 321-841-5111 to verify the V60 Vents in question. Asked to be transferred over to the Respt dept. Was able to speak to Allison and she advised i needed to email Ti-Leighn Telford to be better assisted. Email :ti-Leigh.telford@orlandohealth.com 


07/25/2025 YEspino Called 321-841-6529 to speak to Bill over the devices in question. Was unable to speak to him or leave a message because the line goes straight to vm and no vm is avaliable.


07/25/2025 YEspino Called 321-841-5111 to verify the 4 V60 Vents in question. Asked to be transferred over to the biomed dept, But was sent to the wrong dept and was told i had to call back because they couldn't send me back to the operator.


07/15/2025 YEspino Called 321-841-5111 to verify the devices in quesiton. Asked to be transferred over to the Respt Dept, Was able to speak to Rachel and she advised she would take a message for me because the supervisors were currently in a meeting.


07/14/2025 YEspino Called 407-468-2532 to speak to Chad Hall to verify the devices in question. Was unable to speak to anbody or message because it was unable to connect.


07/14/2025 YEspino Called 321-841-6291 to speak to Donald Clutters to verify the 2 devices in question. Not a good contact. This number does not belong to Donald.


07/14/2025 YEspino Called 321-841-5111 to verify 2 V60 Vents. Pressed 0 to speak to the the operator and while waiting to speak to somebody the call was dropped.


07/08/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01215591) - No follow up notes -


-Previous notes -

06/25/2025 MNewman - scheduled for week of 06/30. Dispatching WOs to Manny

06/23/2025 MHamersley - sent f/u email to Carlos, 06/12/2025 Fady sent email to Carlos Martinez, email: carlos.martinez@orlandohealth.com 


03/19/2025 YEspino Called 321-841-5210 to verify the devices in question. Pressed 0 to speak to the operator but just kept getting transferred over to the main menu.


01/10/2025 JRojas- found another number for Donald. Sent straight to VM, so I left a message for 9 devices total 

WO-11675182

WO-11697081

WO-11697061

01/10/2025 JRojas- Found another number for Donald and called (321) 843-3854, but it rang busy as well

01/10/2025 JRojas- called (321) 841-6291, but it rang busy 

11/12/2024 ABelyea - 5 IPs remaining on case

11/08/2024 DNakoff - Follow-up PWO was created for parts transfer, all devices on case are completed. Putting in a cancellation request

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 8, 1:48 PM
Work Order: WO-01286914
Type: FCO
Priority: PC
Status: Ready for Release by Ashley Luman Jul 8, 3:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 36m
🚨 71.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 16, 2:38 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 99d 23h
🚨 18.0 business days
👷
4 Technician Assigned Nov 10, 3:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-13T05:00:00.000+0000, 2025-11-13T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 25d 2h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-13T13:00:00.000+0000
2.0 business days
🆕
Status: Entered by Ashley Luman Nov 12, 11:34 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1d 19h, 0m
🚨 78.0 business days
👷
3 Technician Assigned Mar 9, 12:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 116d 23h
🚨 11.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 10:57 AM
Scheduled For: 2026-03-23T14:56:00.000+0000
⚠️ 5.0 business days
⏱️
2 2x Labor Added Mar 30, 12:22 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 20d 12h
⚠️ 5.0 business days
⏱️
2 4x Labor Added Apr 5, 7:51 AM
4x Labor Added → Status: Closed
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 6d 7h
4.0 business days
⏱️
2 Labor Added Apr 9, 9:11 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 1h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 18m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 17.7 business days (threshold: 1.0 business days)
Exceeded by 16.7 business days
Ready for Scheduling
Duration: 77.9 business days (threshold: 1.0 business days)
Exceeded by 76.9 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 23, 10:56 AM
Created
Jul 8, 1:48 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03164698 Labor Open 0.5 $190.00 Mar 30, 12:22 AM
WL-03164699 Labor Open 0.5 $310.00 Mar 30, 12:22 AM
WL-03173873 Labor Open 1 $0.00 Apr 5, 7:51 AM
WL-03173874 Labor Open 1 $0.00 Apr 5, 7:51 AM
WL-03173875 Expenses Open 1 $0.00 Apr 5, 7:51 AM
WL-03173876 Travel Open 82 $0.00 Apr 5, 7:51 AM
WL-03179134 Labor Open 0.016666666666667 $76.00 Apr 9, 9:11 AM

Details