Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Poinciana Medical Center — 325 Cypress Pkwy, Kissimmee FL, 34759
Jul 8, 2025 → Jun 27, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jul 8 → Jul 10 | Created | ▶ Running | 2 | 2 |
| Jul 10 → Jun 22 | Ready for Scheduling | ▶ Running | 236 | 238 |
| Jun 22 → Jun 22 | On Hold | ▶ Running | 0 | 238 |
| Jun 22 → Jun 24 | Scheduled | ▶ Running | 2 | 240 |
06/22/2026 THolmes - Dispatching to FSE Derrick for ANR.
06/19/2026 THolmes - Rcvd a call from 414 521 2926 Fabio Herrera, stated device is no longer in service.
06/18/2026 YEspino Called 407-530-2000 to speak to Juan in Materials to verify the device in question. Asked to be transferred over to Juan but just left on hold till the call was dropped.
06/18/2026 YEspino Called 407-846-2266 to follow up with Juan in biomed to verify the device in question. Asked to be transferred over to the biomed dept and once transferred was advised that i was calling the wrong number. This number is not for the biomed in Poinciana.
06/11/2026 ARoosa - Sent fu email to juan.gomez@hcahealthcare.com asking if device has been repaired so we can complete FCO.
06/04/2026 ARoosa - Sent fu email to juan.gomez@hcahealthcare.com asking the status of remaining device if it has been repaired or what their plans are for this device.
05/18/2026 MHamersley - called 407-846-2266, xfer to Bio Med, call went to VM cannot leave msg; sent f/u email: juan.gomez@hcahealthcare.com
05/08/2026 MHamersley - called (262) 350-9114, this number is no longer in service; called 407-846-2266, xfer to Bio Med, call went to VM/couldn't lv msg, sent f/u email: juan.gomez@hcahealthcare.com & victor.villarreal@hcahealthcare.com asking about repair status for H336970708D1E
*email: grace.cabrera@gehealthcare.com Bounced*
04/29/2026 THolmes - Per email called (262)350-9114 wouldn’t ring. Called 407-530-2000; xfer to Bio Med- lab; xfer to wrong dept. unable to leave msg. called bk 407-530-2000; xfer to Bio Med; VM/LM.
04/21/2026 ALuman - sent email to Juan and Victor to schedule for 5/12
04/07/2026 ALuman - sent another follow up email to juan.gomez@hcahealthcare.com and victor.villarreal@hcahealthcare.com
03/05/2026 ALuman - sent follow up email after Fady email customer juan.gomez@hcahealthcare.com and victor.villarreal@hcahealthcare.com
02/10/2026 ALuman - escalated to Fady again. Customer is unresponsive to attempts top ask if device is repaired so FCO can be completed
01/21/2026 ALuman - customer still unresponsive to emails asking if devices will be repaired so FCO can be completed.
12/17/2025 ALuman - reached out to Fady for update. Device needed repaired prior to FCO implementation
11/12/2025 ALuman - escalated to Fady due to devices needing repair.
10/20/2025 ALuman - device failed FCO81 testing and needs repair. Incident case (0125758905) was created and was closed due to an expired quote. Customer never responded. Escalated to field via email
10/13/2025 ALuman - device failed FCO81 testing and needs repair. Incident case (0125758905) was created and was closed due to an expired quote. Customer never responded.
07/14/2025 ALuman - device is in need of repair prior to FCO being completed. POC has not accepted quote or issued PO as of yet so still unable to schedule
07/08/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244861) -No follow up notes -
-Previous notes -
06/30/2025 EMartin dispatching to FSE onsite per request
06/30/2025 MHamersley - rec'd email from Grace Cabrera, POC, 262-350-9114, confirming all devices at her facility,
06/27/2025 MHamersley - called 407-530-2000, transferred to Bio Med, call went to VM/LM; sent email: Grace.Cabrera@gehealthcare.com
06/10/2025 YEspino Called 407-530-2000 to verify the devices in question. Was unable to speak to anybody or leave a message.
06/10/2025 YEspino Called 540-272-9099 to speak to Matthew to verify 4 devices with a couple recalls. Went straight to vm so i left a message.
05/15/2025 YEspino Called 407-530-2000 to verify the devices in question. Asked to be transferred over to the biomed dept, Pressed 5 then i pressed 1 and then i pressed 6 and was sent to vm so i left a message.
05/13/2025 YEspino Called 407-530-2000 to verify the devices in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.
04/28/2025 YEspino Called 407-572-3275 to speak to Edward to verify the EV300 Vents in question. Was unable to speak to him so i left a message.
04/28/2025 YEspino Called 407-530-2000 to verify the EV300 Vents in question. Asked to be transferred over to the Respt dept, went straight to vm but i could not leave her a message because the mailbox was full.
04/23/2025 YEspino Called 407-572-3275 to speak to Edward to verify the EV300 Vents. Went straight to vm so i left a message.
04/23/2025 YEspino Called 407-530-2000 to verify the EV300 Vents in question. Asked to be transferred over to the Respt Dept, but was unable to Maria Rivera or leave a vm because no mailbox was available.
04/10/2025 YEspino Called 407-572-3275 to speak to Edward Martinez to verify the EV300 Vents in question. Was unable to speak to him or leave a message.
04/10/2025 YEspino Called 407-530-2000 to verify the EV300 Vents in question. Asked to be transferred over to the biomed dept, But once transferred over the line went silent and the call dropped.
03/28/2025 YEspino Called 407-530-2000 to verify 3 EV300 Vents in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03271452 | Labor | Open | 7 | $0.00 | Jun 23, 11:52 PM |
| WL-03271453 | Labor | Open | 0.25 | $237.50 | Jun 23, 11:52 PM |
| WL-03271485 | Labor | Open | 1 | $155.00 | Jun 24, 12:25 AM |
| WL-03271486 | Labor | Open | 2.5 | $0.00 | Jun 24, 12:25 AM |
| WL-03272676 | Expenses | Open | 1 | $0.00 | Jun 24, 6:46 PM |
| WL-03272677 | Expenses | Open | 1 | $0.00 | Jun 24, 6:46 PM |
| WL-03274002 | Expenses | Open | 1 | $0.00 | Jun 25, 5:20 PM |
| WL-03275695 | Expenses | Open | 1 | $0.00 | Jun 26, 6:05 PM |
| WL-03275979 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275985 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275986 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275980 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275981 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275982 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275983 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275984 | Expenses | Open | 1 | $0.00 | Jun 26, 8:35 PM |
| WL-03275989 | Expenses | Open | 1 | $0.00 | Jun 26, 8:37 PM |
| WL-03277081 | Labor | Open | - | $38.00 | Jun 29, 9:17 AM |