Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01288936 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jul 8, 2025 → May 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (187 biz days late)
Active: 205 biz days
🕐 Clock stopped: Canceled (May 4, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 8 → Jul 25, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 13 of ? biz days used
192d
▶ Clock Running
Status: Assigned
Jul 25 → May 4, 2026
192 business days (counted)
Running total: 205 of ? biz days used
Created: Jul 8, 2025 Canceled: May 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 25 Assigned ▶ Running 13 13
Jul 25 → Jul 25 Entered ▶ Running 0 13
Jul 25 → May 4 Assigned ▶ Running 192 205
Coordinators 206.2d
✗ SLA Missed
Coordinators
206.2 days
Over SLA
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: May 4, 2026 (154 days late)
📅
205.7 days Total Age
⏱️
192.5d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
205.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
6 visits On-Site Trips
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 22, 2025
Visit 2 Dec 29, 2025
Visit 3 Dec 30, 2025
Visit 4 Dec 31, 2025
Visit 5 Jan 28, 2026
Visit 6 Jan 29, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 401 days old
🚨
Primary Delay 192.5 days stuck in "Assigned"
⏱️
Total Delay 205.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
206.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
5/4/2026 Sramen - received teams message from BAlvarez asking to mass cancel all wo's at this location due to EMSAR no longer servicing this site.
🔧 Work Performed
12/22 PM Not Completed/CNL 12/26 PM Not Completed/CNL 12/29 PM Not Completed/CNL 12/30 PM Not Completed/CNL 12/31 PM Not Completed/CNL 1/28 PM Not completed/cnl
🔍 Technician Findings
Searched and CNL 12/22, 12/26 and 12/29.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jul 8, 2:31 PM
Work Order: WO-01288936
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 6m
🚨 14.0 business days
👷
▶
2 Technician Assigned Jul 25, 3:41 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 17d 0h, 0m
🚨 102.0 business days
⏱️
Labor Added Dec 22, 12:13 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 5.0 business days
⏱️
Labor Added Dec 29, 1:25 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Dec 30, 4:44 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Dec 31, 3:27 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 19.0 business days
⏱️
Labor Added Jan 28, 3:59 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jan 29, 2:03 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 67.0 business days
🚫
Status: Canceled by Stephanie Ramen May 4, 11:06 AM
From: Assigned
To: Canceled
Duration in Previous: 282d 19h

Bottlenecks

Assigned
Duration: 13.5 business days (threshold: 4.0 business hours)
Exceeded by 13.0 business days
Assigned
Duration: 192.5 business days (threshold: 4.0 business hours)
Exceeded by 192.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jul 8, 2:31 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03045132 Labor Open 0.5 $0.00 Dec 22, 12:13 PM
WL-03048993 Labor Open 1 $0.00 Dec 29, 1:25 PM
WL-03050196 Labor Open 0.5 $0.00 Dec 30, 4:44 PM
WL-03051748 Labor Open 0.5 $0.00 Dec 31, 3:27 PM
WL-03082078 Labor Open 1 $0.00 Jan 28, 3:59 PM
WL-03083465 Labor Open 0.5 $0.00 Jan 29, 2:03 PM

Details