Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01288962 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Nov 26, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Nov 27)
✗ SLA Missed (118d late)
Coordinators 102.5d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
102.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Nov 27, 2025 (26 days late)
📅
101.9 days Total Age
⏱️
96.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
103.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 13, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.6 days stuck in "Assigned"
⏱️
Total Delay 103.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
102.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Search for equipment to completed PM, 11-13-25 KC. 11.26.25 completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01288962
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 44.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 50.0 business days
⏱️
2x Labor Added Nov 13, 3:29 PM
Type: Labor
Status: Open
Qty: 0.75, 1.25
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
⚠️ 6.0 business days
👷
Technician Assigned by Mark Franks Nov 26, 8:23 AM
Technician: a0hVU0000008GsPYAU, Kevin Cogdill
🔧
▶
2 Status: Tech On Site Nov 26, 8:57 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 1.25
✔️
▶
2 Status: Completed Nov 26, 9:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 4:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 49m, 0m
🚨 55.0 business days
🧾
Invoice Created Feb 13, 10:22 AM
Invoice Number: SM-247892

Bottlenecks

Assigned
Duration: 96.6 business days (threshold: 4.0 business hours)
Exceeded by 96.1 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-247892

Work Details (4)

Name Type Status Qty Amount Date
WL-03006350 Labor Open 0.75 $0.00 Nov 13, 3:29 PM
WL-03006351 Labor Open 1.25 $0.00 Nov 13, 3:29 PM
WL-03021508 Labor Open 0.25 $0.00 Nov 26, 9:00 PM
WL-03021509 Labor Open 1.25 $0.00 Nov 26, 9:00 PM

Details