Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289025 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Dec 17, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Dec 18)
✗ SLA Missed (139d late)
Coordinators 117.4d
Billing 0.1d
✗ SLA Missed
Coordinators
117.4 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Dec 18, 2025 (17 days late)
📅
116.9 days Total Age
⏱️
96.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
116.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.6 days stuck in "Assigned"
⏱️
Total Delay 116.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
117.3d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.06 ohms 087-170mA
🔍 Technician Findings
0.06 ohms 087-170mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289025
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 8, 3:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Herbert Durant
🚨 44.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 54.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
🚨 21.0 business days
⏱️
▶
2 Labor Added Dec 17, 8:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 28d 5h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 29m
📨
Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 36m, 0m
🚨 42.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-249368

Bottlenecks

Assigned
Duration: 96.6 business days (threshold: 4.0 business hours)
Exceeded by 96.1 business days
Assigned
Duration: 20.7 business days (threshold: 4.0 business hours)
Exceeded by 20.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-249368

Work Details (1)

Name Type Status Qty Amount Date
WL-03041317 Labor Open 1 $0.00 Dec 17, 8:22 PM

Details