Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289026 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Nov 26, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Invoiced (Nov 27)
✗ SLA Missed (118d late)
Coordinators 102.6d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Coordinators
102.6 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Nov 27, 2025 (26 days late)
📅
101.9 days Total Age
⏱️
96.6d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
103.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 17, 2025
Visit 3 Nov 25, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.6 days stuck in "Assigned"
⏱️
Total Delay 103.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
102.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289026
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 44.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 27.0 business days
💵
Expenses Added Oct 13, 2:44 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 14, 10:24 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6.5, 1, 330
⏳ 4.0 business days
⏱️
4x Labor Added Oct 18, 1:13 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6, 1, 330
🚨 23.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Nov 25, 8:21 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Nov 25, 8:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 26, 8:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Closed
To: Assigned
Duration in Previous: 11h 53m
🏁
Status: Closed by Kevin Cogdill Nov 26, 8:53 PM
From: Assigned
To: Closed
Duration in Previous: 12h 28m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 1:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 55.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-247888

Bottlenecks

Assigned
Duration: 96.6 business days (threshold: 4.0 business hours)
Exceeded by 96.1 business days
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-247888

Work Details (9)

Name Type Status Qty Amount Date
WL-02968736 Expenses Open 1 $0.00 Oct 13, 2:44 PM
WL-02969649 Labor Open 6.5 $0.00 Oct 14, 10:24 AM
WL-02969650 Expenses Open 1 $0.00 Oct 14, 10:24 AM
WL-02969651 Travel Open 330 $0.00 Oct 14, 10:24 AM
WL-02976024 Labor Open 6 $0.00 Oct 18, 1:13 PM
WL-02976025 Expenses Open 1 $0.00 Oct 18, 1:13 PM
WL-02976026 Expenses Open 1 $0.00 Oct 18, 1:13 PM
WL-02976027 Travel Open 330 $0.00 Oct 18, 1:13 PM
WL-03020319 Labor Open 1.25 $0.00 Nov 25, 8:25 PM

Details