Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289030 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Nov 26, 2025

✅ Completed

PSM Last business day of July 2025

Target: Jul 31, 2025

🕐 Clock stopped: Invoiced (Nov 27)

✗ SLA Missed (118d late)

Coordinators 102.7d

Field Work 0.0d

Billing 0.4d

✗ SLA Missed

Coordinators
102.7 days
Over SLA

Field Work
0.0 days

Billing
0.4 days

Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Nov 27, 2025 (26 days late)

📅

101.9 days Total Age

⏱️

96.6d in Assigned Longest Stage

🔄

10 transitions Status Changes

⚠️

103.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators

Visit 1 Nov 13, 2025

Visit 2 Nov 25, 2025

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 310 days old

🚨

Primary Delay 96.6 days stuck in "Assigned"

⏱️

Total Delay 103.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

102.6d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

4.0d / 1.0d SLA

Ready to Bill

0.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Searched for equipment for PM, 11-13-25 KC.
11.25.25 completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289030

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Status: Assigned Jul 8, 3:00 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Herbert Durant

🚨 44.0 business days

👷

Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM

Technician: Kevin Cogdill

🚨 50.0 business days

⏱️

Labor Added Nov 13, 3:36 PM

Type: Labor

Status: Open

Qty: 1.25

⚠️ 5.0 business days

👷

▶

2 Technician Assigned Nov 19, 2:36 PM

Technician Assigned → Status: Entered

🆕

Status: Entered by Abby Jinerson

From: Assigned, Entered

To: Entered, Assigned

Duration in Previous: 134d 0h, 0m

⚠️ 5.0 business days

🔧

▶

2 Status: Tech On Site Nov 25, 8:49 PM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1.25

✔️

▶

2 Status: Completed Nov 25, 8:54 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Kevin Cogdill

From: Completed

To: Closed

Duration in Previous: 1m

👷

▶

2 Technician Assigned Nov 26, 8:26 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Mark Franks

From: Closed

To: Assigned

Duration in Previous: 11h 31m

🏁

Status: Closed by Kevin Cogdill Nov 26, 8:54 PM

From: Assigned

To: Closed

Duration in Previous: 12h 28m

⏳ 3.4 business days

📄

Status: Ready to Bill by Hannah Shaw Dec 1, 1:05 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 16h

📨

▶

2 Status: Invoice Pending Dec 1, 4:04 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 55.0 business days

🧾

Invoice Created Feb 13, 10:23 AM

Invoice Number: SM-247888

Bottlenecks

Assigned

Duration: 96.6 business days (threshold: 4.0 business hours)

Exceeded by 96.1 business days

Assigned

Duration: 4.8 business days (threshold: 4.0 business hours)

Exceeded by 4.3 business days

Assigned

Duration: 1.2 business days (threshold: 4.0 business hours)

Exceeded by 5.9 business hours

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-247888

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03006356	Labor	Open	1.25	$0.00	Nov 13, 3:36 PM
WL-03020326	Labor	Open	1.25	$0.00	Nov 25, 8:51 PM