Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289033 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Nov 26, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Invoiced (Nov 27)
✗ SLA Missed (118d late)
Dispatch 96.6d
Coordinators 5.9d
Field Work 0.0d
Billing 0.4d
✗ SLA Missed
Dispatch
96.6 days
Over SLA
Coordinators
5.9 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 27, 2025 (3 days early)
📅
101.9 days Total Age
⏱️
96.6d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
103.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.6 days stuck in "Entered"
⏱️
Total Delay 103.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Entered
96.6d / 0.5d SLA
Assigned
5.9d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289033
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 44.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: a0hVU0000008GsPYAU, Kevin Cogdill
🚨 54.0 business days
👷
▶
2 Status: Assigned Nov 19, 2:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000JjEICQA3, Yves Dessin
⚠️ 5.0 business days
🔧
Status: Tech On Site by Kevin Cogdill Nov 25, 7:43 PM
From: Assigned
To: Tech On Site
Duration in Previous: 6d 5h
⏱️
▶
2 2x Labor Added Nov 25, 7:50 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Kevin Cogdill Nov 25, 7:57 PM
From: Completed
To: Closed
Duration in Previous: 2m
👷
▶
2 Technician Assigned Nov 26, 8:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Closed
To: Assigned
Duration in Previous: 12h 31m
🏁
Status: Closed by Kevin Cogdill Nov 26, 8:55 PM
From: Assigned
To: Closed
Duration in Previous: 12h 26m
⏳ 3.4 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 12:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 55.0 business days
🧾
Invoice Created Feb 13, 10:22 AM
Invoice Number: SM-247888

Bottlenecks

Entered
Duration: 96.6 business days (threshold: 4.0 business hours)
Exceeded by 96.1 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-247888

Work Details (2)

Name Type Status Qty Amount Date
WL-03020278 Labor Open 0.25 $0.00 Nov 25, 7:50 PM
WL-03020279 Labor Open 1.25 $0.00 Nov 25, 7:50 PM

Details