Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289035 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jul 8, 2025 → Feb 18, 2026

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Feb 19)
✗ SLA Missed (202d late)
Coordinators 162.2d
Field Work 0.4d
Billing 0.7d
✗ SLA Missed
Coordinators
162.2 days
Over SLA
Field Work
0.4 days
Billing
0.7 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Feb 19, 2026 (80 days late)
📅
161.9 days Total Age
⏱️
96.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
164.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 31, 2025
Visit 2 Jan 27, 2026
Visit 3 Feb 2, 2026
Visit 4 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.6 days stuck in "Assigned"
⏱️
Total Delay 164.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
162.2d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
searched for asset - CNL 12/31 searched for asset - CNL 1/27 searched for asset - CNL 2/2 PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289035
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 44.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 54.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
🚨 31.0 business days
⏱️
Labor Added Dec 31, 6:14 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Dec 31, 7:03 PM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 8.6 business days
👷
Technician Assigned by Rhea Berry Jan 12, 12:20 PM
Technician: Matthew Sebzda
🚨 12.0 business days
⏱️
Labor Added Jan 27, 2:12 PM
Type: Labor
Status: Open
Qty: 1.25
⚠️ 5.0 business days
⏱️
Labor Added Feb 2, 1:59 PM
Type: Labor
Status: Open
Qty: 1.5
🚨 13.0 business days
👷
Technician Assigned by Laura Hill Feb 18, 4:14 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Feb 18, 5:39 PM
From: Assigned
To: Tech On Site
Duration in Previous: 91d 3h
⏱️
5x Labor Added Feb 18, 8:29 PM
Type: Labor, Expenses
Status: Open
Qty: 0.75, 0.5, 1
✔️
▶
2 Status: Completed Feb 18, 8:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.4 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 3:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 19h
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 25, 9:00 AM
Invoice Number: SM-254811

Bottlenecks

Assigned
Duration: 96.6 business days (threshold: 4.0 business hours)
Exceeded by 96.1 business days
Assigned
Duration: 65.5 business days (threshold: 4.0 business hours)
Exceeded by 65.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-254811

Work Details (9)

Name Type Status Qty Amount Date
WL-03051880 Labor Open 0.5 $0.00 Dec 31, 6:14 PM
WL-03051945 Labor Open 0.75 $0.00 Dec 31, 7:03 PM
WL-03080035 Labor Open 1.25 $0.00 Jan 27, 2:12 PM
WL-03088187 Labor Open 1.5 $0.00 Feb 2, 1:59 PM
WL-03111270 Labor Open 0.75 $0.00 Feb 18, 8:29 PM
WL-03111271 Labor Open 0.5 $0.00 Feb 18, 8:29 PM
WL-03111272 Expenses Open 1 $0.00 Feb 18, 8:29 PM
WL-03111273 Expenses Open 1 $0.00 Feb 18, 8:29 PM
WL-03111274 Expenses Open 1 $0.00 Feb 18, 8:29 PM

Details