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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289067 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jul 8, 2025 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (119 biz days late)
Active: 137 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Assigned
Jul 8 → Oct 22, 2025
74 business days (counted)
Running total: 74 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 17, 2025
17 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 92 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Nov 18 → Jan 27, 2026
45 business days (counted)
Running total: 137 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 137 of ? biz days used
Created: Jul 8, 2025 Completed: Jan 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Oct 22 Assigned ▶ Running 74 74
Oct 22 → Nov 17 Scheduled ▶ Running 17 91
Nov 17 → Nov 18 Reschedule ▶ Running 1 92
Nov 18 → Jan 27 Scheduled ▶ Running 45 137
Jan 27 → Jan 27 Tech On Site ▶ Running 0 137
Holding 10.3d (excluded)
Coordinators 139.4d
Field Work 0.0d
✗ SLA Missed
Holding (excluded from total)
10.3 days
Coordinators
139.4 days
Over SLA
Field Work
0.0 days
Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Jan 27, 2026 (148 days late)
📅
137.7 days Total Age
⏱️
74.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
134.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Nov 13, 2025
Visit 3 Jan 27, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 402 days old
🚨
Primary Delay 74.6 days stuck in "Assigned"
⏱️
Total Delay 134.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
74.6d / 0.5d SLA
Scheduled
63.3d / 2.0d SLA
Reschedule
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
On Hold
10.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/11/26 BA - Asset removed from National Contract effective 1/31/26

1.28.26 hshaw - Unit is retired per tech, GE portal still showing active

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week.

12/17/25 CDempsey- Tyler onsite last week. CNL.

11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec.

11/17/25 CDempsey- Tech could not locate this unit while onsite last week.

10/22/25 CDempsey- Waiting on parts to complete repair then can complete PM.

9/26/25 CDempsey- Tech could not locate this unit while onsite this week.

🔧 Work Performed
9/25 CNL 11/13 Bed was removed from storage area CNL 12/11 CNL 1/27 bed being retired due to part availability time for evaluation
🔍 Technician Findings
1/27 bed being retired due to part availability time for evaluation
⚠️ Problem Description
Preventive Maintenance
📄 Description
Fluoroscopy Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289067
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
🚨 57.0 business days
⏱️
Labor Added Sep 25, 2:26 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 19.0 business days
📅
▶
2 Dispatch Scheduled Oct 22, 9:24 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 105d 18h
🚨 16.0 business days
⏱️
Labor Added Nov 13, 11:00 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Nov 14, 12:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.25
⏳ 2.0 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 4:17 PM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 7h
🗓️
▶
2 Status: Scheduled Nov 18, 4:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 18.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 15, 12:16 PM
Scheduled For: 2026-01-15T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 18, 4:30 PM
Scheduled For: 2026-01-08T15:00:00.000+0000
🚨 15.9 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 12, 12:42 PM
Scheduled For: 2026-01-19T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 13, 3:07 PM
Scheduled For: 2026-01-26T15:00:00.000+0000
🚨 10.0 business days
🔧
▶
3 Status: Tech On Site Jan 27, 1:49 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
⏸️
Status: On Hold by Hannah Shaw Jan 28, 4:25 PM
From: Closed
To: On Hold
Duration in Previous: 1d 2h
🚨 10.9 business days
🚫
Status: Canceled by Brandi Alvarez Feb 11, 12:04 PM
From: On Hold
To: Canceled
Duration in Previous: 13d 19h

Bottlenecks

Assigned
Duration: 74.6 business days (threshold: 4.0 business hours)
Exceeded by 74.1 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 45.3 business days (threshold: 2.0 business days)
Exceeded by 43.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-02949263 Labor Open 0.25 $0.00 Sep 25, 2:26 PM
WL-03007000 Labor Open 0.5 $0.00 Nov 13, 11:00 PM
WL-03007617 Labor Open 0.25 $0.00 Nov 14, 12:40 PM
WL-03007618 Travel Open 5 $0.00 Nov 14, 12:40 PM
WL-03079978 Labor Open 0.5 $0.00 Jan 27, 1:51 PM

Details