Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289087 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jul 8, 2025 → Jul 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (233 biz days late)
Active: 251 biz days
🕐 Clock stopped: Completed (Jul 10, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Assigned
Jul 8 → Oct 22, 2025
74 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 22 → Nov 17, 2025
17 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 92 of ? biz days used
69d
▶ Clock Running
Status: Scheduled
Nov 18 → Mar 3, 2026
69 business days (counted)
Running total: 161 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 12, 2026
7 business days (counted)
Running total: 168 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 24, 2026
8 business days (counted)
Running total: 176 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 24 → Apr 1, 2026
6 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 1 → Apr 15, 2026
10 business days (counted)
Running total: 192 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 30, 2026
11 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 203 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Apr 30 → Jun 18, 2026
34 business days (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 18 → Jul 10, 2026
14 business days (counted)
Running total: 251 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 251 of ? biz days used
Created: Jul 8, 2025 Completed: Jul 10, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Oct 22 Assigned ▶ Running 74 74
Oct 22 → Nov 17 Scheduled ▶ Running 17 91
Nov 17 → Nov 18 Reschedule ▶ Running 1 92
Nov 18 → Mar 3 Scheduled ▶ Running 69 161
Mar 3 → Mar 12 Reschedule ▶ Running 7 168
Mar 12 → Mar 24 Scheduled ▶ Running 8 176
Mar 24 → Apr 1 Reschedule ▶ Running 6 182
Apr 1 → Apr 1 Scheduled ▶ Running 0 182
Apr 1 → Apr 15 Reschedule ▶ Running 10 192
Apr 15 → Apr 30 Scheduled ▶ Running 11 203
Apr 30 → Apr 30 Reschedule ▶ Running 0 203
Apr 30 → Jun 18 Scheduled ▶ Running 34 237
Jun 18 → Jul 10 Reschedule ▶ Running 14 251
Jul 10 → Jul 10 Tech On Site ▶ Running 0 251
Coordinators 258.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
258.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Jul 10, 2026 (282 days late)
📅
251.0 days Total Age
⏱️
74.6d in Assigned Longest Stage
🔄
16 transitions Status Changes
⚠️
240.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
10 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
10 On-Site Visits (6 reschedules)
10 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Oct 21, 2025
Visit 3 Nov 14, 2025
Visit 4 Dec 11, 2025
Visit 5 Jan 8, 2026
Visit 6 Feb 27, 2026
Visit 7 Mar 20, 2026
Visit 8 May 13, 2026
Visit 9 Jun 17, 2026
Visit 10 Jul 9, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 74.6 days stuck in "Assigned"
⏱️
Total Delay 240.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
74.6d / 0.5d SLA
Scheduled
143.4d / 2.0d SLA
Reschedule
39.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/1/26 CDempsey- Tyler has not located this unit yet during previous 7 visits.

1/30/26 CDempsey- Neither Tyler or Fernando could locate this unit while onsite this week. Tyler will return Feb 11th.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week.

12/17/25 CDempsey- Tyler onsite last week. CNL.

11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec.

11/17/25 CDempsey- Tech could not locate this unit while onsite last week.

10/22/25 CDempsey- Tech could not locate this unit while onsite this week.

9/26/25 CDempsey- Tech could not locate this unit while onsite this week.

🔧 Work Performed
9/25 CNL 10/21 CNL 11/14 CNL 12/11 CNL 1/8 CNL 2/27 CNL 3/20 CNL 5/13 CNL 6/17 CNL 7/9 PM Completed
🔍 Technician Findings
9/25 CNL 10/21 CNL 11/14 CNL 12/11 CNL 1/8 CNL 2/27 CNL 3/20 CNL 5/13 CNL 6/17 CNL PM Needed
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289087
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
🚨 57.0 business days
⏱️
Labor Added Sep 25, 11:06 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 17.1 business days
⏱️
Labor Added Oct 21, 1:27 PM
Type: Labor
Status: Open
Qty: 0.5
🗓️
▶
2 Status: Scheduled Oct 22, 9:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-13T16:00:00.000+0000
🚨 17.0 business days
⏱️
Labor Added Nov 14, 6:02 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.7 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 4:17 PM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 7h
🗓️
▶
2 Status: Scheduled Nov 18, 4:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 16.0 business days
⏱️
3x Labor Added Dec 11, 10:29 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
💵
Expenses Added Dec 12, 12:10 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 15, 12:16 PM
Scheduled For: 2026-01-15T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 18, 4:30 PM
Scheduled For: 2026-01-08T15:00:00.000+0000
🚨 13.9 business days
⏱️
Labor Added Jan 8, 10:14 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.2 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 12, 12:43 PM
Scheduled For: 2026-01-19T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 13, 3:07 PM
Scheduled For: 2026-01-28T15:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 10:43 AM
Scheduled For: 2026-01-26T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 30, 11:44 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:20 AM
Scheduled For: 2026-02-17T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 1:45 PM
Scheduled For: 2026-02-25T15:00:00.000+0000
🚨 10.0 business days
⏱️
▶
2 2x Labor Added Feb 27, 12:27 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 27, 7:02 PM
Type: Labor, Travel
Status: Open
Qty: 6, 225
⏳ 2.6 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 3, 1:38 PM
From: Scheduled
To: Reschedule
Duration in Previous: 104d 21h
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Mar 12, 9:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-18T15:00:00.000+0000
⚠️ 7.0 business days
⏱️
Labor Added Mar 20, 1:06 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Mar 20, 8:29 PM
Type: Labor, Travel
Status: Open
Qty: 5, 225
⏳ 2.4 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 24, 4:02 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 7h
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Apr 1, 10:50 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 7d 18h
🔄
Status: Reschedule by Kaitlyn Kelch Apr 1, 2:18 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3h 28m
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Apr 15, 3:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 14d 0h
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 1:33 PM
Scheduled For: 2026-04-28T15:00:00.000+0000
🚨 11.0 business days
🔄
▶
2 Status: Reschedule Apr 30, 10:37 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-11T14:00:00.000+0000
🚨 10.0 business days
⏱️
Labor Added May 13, 2:22 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
📅
Dispatch Scheduled by Craig Dempsey May 18, 12:13 PM
Scheduled For: 2026-06-16T14:00:00.000+0000
🚨 22.0 business days
⏱️
Labor Added Jun 17, 6:16 PM
Type: Labor
Status: Open
Qty: 0.75
🔄
Status: Reschedule by Kaitlyn Kelch Jun 18, 4:53 PM
From: Scheduled
To: Reschedule
Duration in Previous: 49d 6h
🚨 13.9 business days
🔧
▶
3 Status: Tech On Site Jul 9, 10:31 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 4.2 business days
📄
Status: Ready to Bill by Hannah Shaw Jul 15, 4:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
📨
Status: Invoice Pending by Hannah Shaw Jul 15, 5:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 0m
🧾
Invoice Created Jul 16, 9:00 AM
Invoice Number: SM-267406

Bottlenecks

Assigned
Duration: 74.6 business days (threshold: 4.0 business hours)
Exceeded by 74.1 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 69.3 business days (threshold: 2.0 business days)
Exceeded by 67.3 business days
Reschedule
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Reschedule
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Reschedule
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-267406

Work Details (19)

Name Type Status Qty Amount Date
WL-02950192 Labor Open 0.25 $0.00 Sep 25, 11:06 PM
WL-02978461 Labor Open 0.5 $0.00 Oct 21, 1:27 PM
WL-03008138 Labor Open 0.5 $0.00 Nov 14, 6:02 PM
WL-03035280 Labor Open 0.5 $0.00 Dec 11, 10:29 PM
WL-03035281 Labor Open 0.25 $0.00 Dec 11, 10:29 PM
WL-03035282 Travel Open 5 $0.00 Dec 11, 10:29 PM
WL-03035832 Expenses Open 1 $0.00 Dec 12, 12:10 PM
WL-03058707 Labor Open 0.5 $0.00 Jan 8, 10:14 PM
WL-03123330 Labor Open 1 $0.00 Feb 27, 12:27 PM
WL-03123331 Expenses Open 1 $0.00 Feb 27, 12:27 PM
WL-03123340 Expenses Open 1 $0.00 Feb 27, 12:28 PM
WL-03124102 Labor Open 6 $0.00 Feb 27, 7:02 PM
WL-03124103 Travel Open 225 $0.00 Feb 27, 7:02 PM
WL-03153102 Labor Open 0.5 $0.00 Mar 20, 1:06 PM
WL-03154054 Labor Open 5 $0.00 Mar 20, 8:29 PM
WL-03154055 Travel Open 225 $0.00 Mar 20, 8:29 PM
WL-03224929 Labor Open 0.5 $0.00 May 13, 2:22 PM
WL-03264126 Labor Open 0.75 $0.00 Jun 17, 6:16 PM
WL-03289509 Labor Open 0.75 $0.00 Jul 9, 10:32 PM

Details