Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (145 biz days late)
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
20d
▶ Clock Running
Status: Canceled
Aug 13 → Sep 11, 2025
20 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
113d
▶ Clock Running
Status: Assigned
Sep 11 → Feb 27, 2026
113 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Mar 5, 2026
4 business days (counted)
Running total: 163 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 163 of ? biz days used
Created: Jul 8, 2025
Completed: Mar 5, 2026
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 8 → Jul 9 |
Created |
▶ Running
|
1 |
1 |
| Jul 9 → Aug 13 |
Assigned |
▶ Running
|
25 |
26 |
| Aug 13 → Sep 11 |
Canceled |
▶ Running
|
20 |
46 |
| Sep 11 → Sep 11 |
Ready for Scheduling |
▶ Running
|
0 |
46 |
| Sep 11 → Feb 27 |
Assigned |
▶ Running
|
113 |
159 |
| Feb 27 → Feb 27 |
Entered |
▶ Running
|
0 |
159 |
| Feb 27 → Mar 5 |
Assigned |
▶ Running
|
4 |
163 |
| Mar 5 → Mar 5 |
Tech On Site |
▶ Running
|
0 |
163 |
Coordinators
146.4 days
Over SLA
Created: Jul 8, 2025
Due: Sep 30, 2025
Completed: Mar 5, 2026 (155 days late)
⏱️
114.0d in Assigned
Longest Stage
🔄
10 transitions
Status Changes
⚠️
146.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1
Sep 25, 2025
Visit 2
Oct 9, 2025
Visit 3
Mar 3, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
114.0 days stuck in "Assigned"
⏱️
Total Delay
146.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.7d
/ 1.0d SLA
Assigned
144.7d
/ 0.5d SLA
Tech On Site
0.0d
/ 1.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/27/2026 CRamen LYoder: Pull Clinton MH from JKingery and re-assign to Franco
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧
Work Performed
3mar2026 fjackson per Mike Corder the unit is retired in their system and is no longer in use
🔍
Technician Findings
bed is in room 4135 and is broke and marked out of service
10/9 bed is in room 4135 and is broke and marked out of service
⚠️
Problem Description
Preventive Maintenance
📄
Description
Bed, Electric
Timeline
📋
Work Order:
WO-01289116
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
19h 2m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
35d 2h
📅
From:
Canceled
To:
Ready for Scheduling
Duration in Previous:
28d 22h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
10m
⏱️
Type:
Labor
Status:
Open
Qty:
0.25
⏱️
Type:
Labor
Status:
Open
Qty:
1
🆕
👷
Technician:
Franco Jackson
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
2m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
4d 9h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-256050
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 114.0 business days (threshold: 4.0 business hours)
Exceeded by 113.5 business days
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Franco Jackson
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02949976 |
Labor |
Open |
0.25 |
$0.00 |
Sep 25, 9:08 PM |
| WL-02966492 |
Labor |
Open |
1 |
$0.00 |
Oct 10, 1:16 PM |
| WL-03131529 |
Labor |
Open |
0.5 |
$0.00 |
Mar 5, 1:12 PM |