📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177
Jul 8, 2025 → Mar 10, 2026
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (148 biz days late)
Active: 166 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
41d
▶ Clock Running
Status: Canceled
Aug 13 → Oct 13, 2025
41 business days (counted)
Running total: 67 of ? biz days used
92d
▶ Clock Running
Status: Assigned
Oct 13 → Feb 27, 2026
92 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Mar 10, 2026
7 business days (counted)
Running total: 166 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 166 of ? biz days used
Created: Jul 8, 2025Completed: Mar 10, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 8 → Jul 9
Created
▶ Running
1
1
Jul 9 → Aug 13
Assigned
▶ Running
25
26
Aug 13 → Oct 13
Canceled
▶ Running
41
67
Oct 13 → Feb 27
Assigned
▶ Running
92
159
Feb 27 → Feb 27
Entered
▶ Running
0
159
Feb 27 → Mar 10
Assigned
▶ Running
7
166
Mar 10 → Mar 10
Tech On Site
▶ Running
0
166
Coordinators127.3d
Field Work1.0d
Billing1.0d
✗ SLA Missed
Coordinators
127.3 days
Over SLA
Field Work
1.0 days
Billing
1.0 days
Created: Jul 8, 2025
Due: Nov 30, 2025
Completed: Mar 10, 2026 (99 days late)
📅
166.7 daysTotal Age
⏱️
92.0d in AssignedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
125.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1Nov 4, 2025
Visit 2Mar 3, 2026
Visit 3Mar 10, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay92.0 days stuck in "Assigned"
⏱️
Total Delay125.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
125.7d / 0.5d SLA
Canceled
42.0d
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/27/2026 CRamen LYoder: Pull Clinton MH from JKingery and re-assign to Franco
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧Work Performed
11.4.25 CNL
10mar2026 fjackson performed PM and all functions ok, verified from previous tech that the hydraulic function is working properly
3mar2026 fjackson was onsite to discuss PMs with local biomed Mike Corder, looked for stretcher but in use and will not be available for a couple of hours, spent time discussing PMs and process and plan as i am taking over the account
pm service
🔍Technician Findings
hydraulic function will go up but will not retract completely
informed biomed
located in surgery room 19
⚠️Problem Description
Preventive Maintenance
📄Description
Eye Surgery Stretcher
PDF
WO-01289177 0304057143
Mar 10, 2026
Timeline
📋
Work Order Created Jul 8, 2:32 PM
Work Order:WO-01289177
Type:Preventive Maintenance
Priority:PSM
👷
▶
2
Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 2m
🚨10.0 business days
👷
Technician Assigned by Charles RamenJul 22, 3:51 PM
Technician:Jim Kingery
🚨17.0 business days
🚫
Status: Canceled by Stephanie RamenAug 13, 12:06 PM
From:Assigned
To:Canceled
Duration in Previous:35d 2h
🚨42.0 business days
👷
▶
2
Technician Assigned Oct 13, 7:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From:Canceled
To:Assigned
Duration in Previous:61d 6h
🚨16.0 business days
⏱️
Labor Added Nov 4, 10:52 PM
Type:Labor
Status:Open
Qty:0.5
🚨76.1 business days
🆕
▶
2
Status: Entered Feb 27, 1:44 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:a0h5A00000Gc5c3QAB, Franco Jackson
⚠️5.0 business days
⏱️
3x Labor Added Mar 5, 1:01 PM
Type:Labor, Travel
Status:Open
Qty:1, 2, 48
⏳4.0 business days
🔧
Status: Tech On Site by Robert JacksonMar 10, 9:34 AM
From:Assigned
To:Tech On Site
Duration in Previous:10d 18h
⏱️
3x Labor Added Mar 10, 6:05 PM
Type:Labor, Travel
Status:Open
Qty:1, 48
✔️
▶
2
Status: Completed Mar 10, 6:12 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Jackson
From:Completed
To:Closed
Duration in Previous:1m
⏳1.8 business days
📄
Status: Ready to Bill by Hannah ShawMar 12, 12:51 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 6h
📨
▶
2
Status: Invoice Pending Mar 12, 11:19 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.2 business days
🧾
Invoice Created Mar 16, 1:51 AM
Invoice Number:SM-256286
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 92.0 business days (threshold: 4.0 business hours)
Exceeded by 91.5 business days
Assigned
Duration: 7.7 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)