Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289202 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Nov 14, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Nov 15)
✗ SLA Missed (106d late)
Coordinators 51.8d
Billing 0.0d
✗ SLA Missed
Coordinators
51.8 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 15, 2025 (15 days early)
📅
93.7 days Total Age
⏱️
44.0d in Canceled Longest Stage
🔄
8 transitions Status Changes
⚠️
49.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 44.0 days stuck in "Canceled"
⏱️
Total Delay 49.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
50.1d / 0.5d SLA
Canceled
44.0d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
pm service
🔍 Technician Findings
stretgcher is working properly located in room f in er
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289202
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 44.0 business days
👷
▶
2 Technician Assigned Oct 13, 7:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Canceled
To: Assigned
Duration in Previous: 61d 6h
🚨 24.6 business days
⏱️
▶
3 Labor Added Nov 14, 9:56 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 32d 3h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.3 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 17, 11:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
Status: Invoice Pending by Hannah Shaw Nov 17, 12:00 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5m
💰
Status: Invoiced by Hannah Shaw Nov 17, 12:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:09 PM
Invoice Number: SM-246756

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 24.1 business days (threshold: 4.0 business hours)
Exceeded by 23.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-246756

Work Details (1)

Name Type Status Qty Amount Date
WL-03008556 Labor Open 0.5 $0.00 Nov 14, 9:56 PM

Details