Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289346 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jul 8, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
Active: 276 biz days
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
80d
▶ Clock Running
Status: Assigned
Jul 8 → Oct 30, 2025
80 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 80 of ? biz days used
196d
▶ Clock Running
Status: Assigned
Oct 30 → Aug 14, 2026
196 business days (counted)
Running total: 276 of ? biz days used
Created: Jul 8, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Oct 30 Assigned ▶ Running 80 80
Oct 30 → Oct 30 Tech On Site ▶ Running 0 80
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 80
Oct 30 → Aug 14 Assigned ▶ Running 196 276
Coordinators 80.7d
Field Work 0.0d
⚠ Overdue
Coordinators
80.7 days
Over SLA
Field Work
0.0 days
Created: Jul 8, 2025 Due: Oct 31, 2025 (287 days overdue)
📅
276.7 days Total Age
⏱️
80.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
80.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 13, 2025
Visit 2 Oct 24, 2025

AI Analysis

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Behind Schedule - Needs Attention
Assigned • 401 days old
🚨
Primary Delay 80.6 days stuck in "Assigned"
⏱️
Total Delay 80.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
80.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔍 Technician Findings
CNL - 10/13/25 CNL - 10/14/15
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289346
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🚨 68.0 business days
⏱️
Labor Added Oct 13, 5:45 PM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 9.0 business days
⏱️
Labor Added Oct 24, 5:57 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 2.8 business days
👷
Technician Assigned by Melissa Owens Oct 28, 11:11 AM
Technician: Rozier Cole
⏳ 3.0 business days
🔧
Status: Tech On Site by Rozier Cole Oct 30, 11:51 AM
From: Assigned
To: Tech On Site
Duration in Previous: 113d 21h
📅
Status: Ready for Scheduling by Melissa Owens Oct 30, 12:08 PM
From: Tech On Site
To: Ready for Scheduling
Duration in Previous: 17m
👷
▶
2 Technician Assigned Oct 30, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29m

Bottlenecks

Assigned
Duration: 80.6 business days (threshold: 4.0 business hours)
Exceeded by 80.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02969043 Labor Open 0.75 $0.00 Oct 13, 5:45 PM
WL-02983695 Labor Open 0.75 $0.00 Oct 24, 5:57 PM

Details