Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (303 biz days late)
🕐 Clock stopped: Canceled (Oct 20, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
321d
▶ Clock Running
Status: Assigned
Jul 8 → Oct 20, 2026
321 business days (counted)
Running total: 321 of ? biz days used
Created: Jul 8, 2025
Canceled: Oct 20, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 8 → Jul 8 |
Created |
▶ Running
|
0 |
0 |
| Jul 8 → Oct 20 |
Assigned |
▶ Running
|
321 |
321 |
Coordinators
321.7 days
Over SLA
Created: Jul 8, 2025
Due: Dec 31, 2025
Completed: Oct 20, 2026 (292 days late)
⏱️
321.6d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
321.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
321.6 days stuck in "Assigned"
⏱️
Total Delay
321.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Assigned
321.6d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Contract Expired
⚠️
Problem Description
Preventive Maintenance
📄
Description
3002 Secure II Bed, Electric
Timeline
📋
Work Order:
WO-01289376
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
17m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
469d 0h
Bottlenecks
Assigned
Duration: 321.6 business days (threshold: 4.0 business hours)
Exceeded by 321.1 business days
ℹ️ Work Order Details
Type
Preventive Maintenance