Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (304 biz days late)
🕐 Clock stopped: Canceled (Oct 21, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
322d
▶ Clock Running
Status: Assigned
Jul 8 → Oct 21, 2026
322 business days (counted)
Running total: 322 of ? biz days used
Created: Jul 8, 2025
Canceled: Oct 21, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 8 → Jul 8 |
Created |
▶ Running
|
0 |
0 |
| Jul 8 → Oct 21 |
Assigned |
▶ Running
|
322 |
322 |
Coordinators
322.7 days
Over SLA
Created: Jul 8, 2025
Due: Dec 31, 2025
Completed: Oct 21, 2026 (293 days late)
⏱️
322.6d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
322.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
322.6 days stuck in "Assigned"
⏱️
Total Delay
322.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Assigned
322.6d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Expired Contract
⚠️
Problem Description
Preventive Maintenance
📄
Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
Work Order:
WO-01289410
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
17m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
470d 3h
Bottlenecks
Assigned
Duration: 322.6 business days (threshold: 4.0 business hours)
Exceeded by 322.1 business days
ℹ️ Work Order Details
Type
Preventive Maintenance