Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289483 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Hillandale Hospital — 2801 DeKalb Medical Pkwy, Lithonia GA, 30058

Jul 8, 2025 → Aug 4, 2025

⛔ Blocked
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (1 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Aug 4, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Jul 8 → Jul 31, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 31 → Aug 1, 2025
1 business day (counted)
Running total: 18 of ? biz days used
1d
▶ Clock Running
Status: Tech Off Site
Aug 1 → Aug 4, 2025
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jul 8, 2025 Completed: Aug 4, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 31 Assigned ▶ Running 17 17
Jul 31 → Aug 1 Tech On Site ▶ Running 1 18
Aug 1 → Aug 4 Tech Off Site ▶ Running 1 19
Aug 4 → Aug 4 Reschedule ▶ Running 0 19
Aug 4 → Aug 4 Tech On Site ▶ Running 0 19
Coordinators 18.0d
Field Work 2.6d
✗ SLA Missed
Coordinators
18.0 days
Over SLA
Field Work
2.6 days
Created: Jul 8, 2025 Due: Aug 31, 2025 (348 days overdue)
📅
19.7 days Total Age
⏱️
17.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
18.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Torre Gifford — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 31, 2025
Visit 2 Aug 4, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 402 days old
🚨
Primary Delay 17.6 days stuck in "Assigned"
⏱️
Total Delay 18.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
17.6d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Reschedule
0.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8.5.25 Hshaw - Unit is retired

🔧 Work Performed
PM not complete due to retirement of bed. See(WO-01293115)
🔍 Technician Findings
CNL - 7/31/25 PM not complete due to retirement of bed. See(WO-01293115)
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289483
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🚨 18.0 business days
🔧
Status: Tech On Site by Torre Gifford Jul 31, 7:52 PM
From: Assigned
To: Tech On Site
Duration in Previous: 23d 5h
⏱️
▶
2 2x Labor Added Jul 31, 7:58 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 38
🚗
Status: Tech Off Site by Torre Gifford Jul 31, 11:51 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 58m
⏳ 2.0 business days
🔄
Status: Reschedule by Mark Franks Aug 4, 8:48 AM
From: Tech Off Site
To: Reschedule
Duration in Previous: 3d 8h
🔧
Status: Tech On Site by Torre Gifford Aug 4, 11:21 AM
From: Reschedule
To: Tech On Site
Duration in Previous: 2h 32m
⏱️
▶
2 3x Labor Added Aug 4, 12:21 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 1m, 0m
⏳ 2.0 business days
⏸️
Status: On Hold by Hannah Shaw Aug 5, 12:50 PM
From: Closed
To: On Hold
Duration in Previous: 1d 0h

Bottlenecks

Assigned
Duration: 17.6 business days (threshold: 4.0 business hours)
Exceeded by 17.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-02886443 Labor Open 0.75 $0.00 Jul 31, 7:58 PM
WL-02886444 Labor Open 1.3333333333333 $0.00 Jul 31, 7:58 PM
WL-02886445 Travel Open 38 $0.00 Jul 31, 8:00 PM
WL-02889666 Labor Open 0.75 $0.00 Aug 4, 12:21 PM
WL-02889667 Labor Open 0.75 $0.00 Aug 4, 12:21 PM
WL-02889668 Travel Open 15 $0.00 Aug 4, 12:21 PM

Details