Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289584 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Jul 8, 2025 → Nov 18, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Nov 18)
✗ SLA Missed (110d late)
Coordinators 96.3d
Field Work 1.4d
Billing 0.1d
✗ SLA Missed
Coordinators
96.3 days
Over SLA
Field Work
1.4 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Nov 18, 2025 (109 days late)
📅
95.7 days Total Age
⏱️
58.4d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
90.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 8, 2025
Visit 2 Aug 25, 2025
Visit 3 Sep 25, 2025
Visit 4 Sep 26, 2025
Visit 5 Nov 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 58.4 days stuck in "Reschedule"
⏱️
Total Delay 90.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
7.5d / 0.5d SLA
Scheduled
30.2d / 2.0d SLA
Reschedule
58.4d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08.27.25- NWillick- JArmas CNL

🔧 Work Performed
8/8/25 - CNL 8/25/25 - CNL 9/25/25 - CNL 11/18/25 - Performed PM
🔍 Technician Findings
Needs PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289584
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Jul 17, 6:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 9d 2h
🚨 11.6 business days
📅
Dispatch Scheduled by Stephanie Ramen Aug 1, 7:10 AM
Scheduled For: 2025-08-07T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Aug 8, 10:24 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.2 business days
📅
Dispatch Scheduled by Nicholas Willick Aug 12, 2:14 PM
Scheduled For: 2025-08-21T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Justin Armas Aug 24, 9:44 AM
Scheduled For: 2025-08-25T14:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Aug 27, 4:15 PM
Type: Labor
Status: Open
Qty: 0.25
🔄
Status: Reschedule by Nicholas Willick Aug 27, 4:50 PM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 22h
🚨 22.9 business days
⏱️
▶
2 Labor Added Sep 28, 10:28 AM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 7, 1
🚨 36.0 business days
🗓️
▶
2 Status: Scheduled Nov 17, 4:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For: 2025-11-18T01:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Nov 17, 4:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6m
🗓️
▶
2 Status: Scheduled Nov 17, 7:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For: 2025-11-18T14:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Nov 18, 7:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12h 32m
⏱️
▶
2 2x Labor Added Nov 18, 5:19 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 29m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 19, 12:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 7m
📨
Status: Invoice Pending by Hannah Shaw Nov 19, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 24m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 21, 8:25 PM
Invoice Number: SM-246973

Bottlenecks

Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 29.2 business days (threshold: 2.0 business days)
Exceeded by 27.2 business days
Reschedule
Duration: 58.4 business days (threshold: 2.0 business days)
Exceeded by 56.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
Nov 18, 9:00 AM
Created
Jul 8, 2:32 PM
Invoice #
SM-246973

Work Details (8)

Name Type Status Qty Amount Date
WL-02896650 Labor Open 0.25 $0.00 Aug 8, 10:24 PM
WL-02917113 Labor Open 0.25 $0.00 Aug 27, 4:15 PM
WL-02952191 Labor Open 0.25 $0.00 Sep 28, 10:28 AM
WL-02952192 Labor Open 7 $0.00 Sep 28, 10:32 AM
WL-02952195 Expenses Open 1 $0.00 Sep 28, 10:32 AM
WL-02952196 Expenses Open 1 $0.00 Sep 28, 10:32 AM
WL-03011834 Labor Open 0.5 $0.00 Nov 18, 5:19 PM
WL-03011835 Expenses Open 1 $0.00 Nov 18, 5:19 PM

Details