Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289658 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 MOUNT PLEASANT HOSPITAL — 3500 N Hwy 17, Mount Pleasant SC, 29466

Jul 8, 2025 → Dec 19, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Dec 19)
✗ SLA Missed (141d late)
Coordinators 119.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
119.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Dec 19, 2025 (48 days late)
📅
118.7 days Total Age
⏱️
96.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
118.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 16, 2025
Visit 2 Dec 19, 2025

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.6 days stuck in "Assigned"
⏱️
Total Delay 118.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
119.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12.2.25 CNL 12.19.25 PM service 0.06 ohms 089-177mA
🔍 Technician Findings
0.06 ohms 089-177mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289658
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 8, 2:51 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Herbert Durant
🚨 44.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 30.0 business days
⏱️
2x Labor Added Oct 16, 4:09 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 1
⏱️
Labor Added Oct 16, 4:30 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 24.9 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
🚨 23.0 business days
⏱️
▶
2 Labor Added Dec 19, 6:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned
To: Completed
Duration in Previous: 30d 4h
🏁
Status: Closed by Matthew Sebzda Dec 19, 6:50 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.6 business days
📄
▶
2 Status: Ready to Bill Dec 22, 10:05 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created Dec 23, 9:00 AM
Invoice Number: SM-249707

Bottlenecks

Assigned
Duration: 96.6 business days (threshold: 4.0 business hours)
Exceeded by 96.1 business days
Assigned
Duration: 22.5 business days (threshold: 4.0 business hours)
Exceeded by 22.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-249707

Work Details (4)

Name Type Status Qty Amount Date
WL-02973375 Labor Open 2 $0.00 Oct 16, 4:09 PM
WL-02973376 Expenses Open 1 $0.00 Oct 16, 4:09 PM
WL-02973403 Labor Open 0.5 $0.00 Oct 16, 4:30 PM
WL-03043992 Labor Open 1 $0.00 Dec 19, 6:43 PM

Details