Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289689 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Jul 8, 2025 → Nov 17, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Nov 17)
✗ SLA Missed (109d late)
Coordinators 94.7d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Coordinators
94.7 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 17, 2025 (13 days early)
📅
94.7 days Total Age
⏱️
94.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
94.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 3, 2025
Visit 2 Nov 6, 2025
Visit 3 Nov 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 94.7 days stuck in "Assigned"
⏱️
Total Delay 94.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
94.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.3.2025 Searching for asset 11.6.2025 searching for asset 11.17.2025 PM Completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric, Smart

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289689
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🚨 85.1 business days
⏱️
Labor Added Nov 3, 11:49 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
3x Labor Added Nov 6, 4:50 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.66666666666667, 33
⚠️ 7.9 business days
⏱️
▶
3 Labor Added Nov 17, 12:43 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Assigned
To: Completed
Duration in Previous: 131d 23h
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 18m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 1m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 21, 4:33 PM
Invoice Number: SM-246877

Bottlenecks

Assigned
Duration: 94.7 business days (threshold: 4.0 business hours)
Exceeded by 94.2 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-246877

Work Details (5)

Name Type Status Qty Amount Date
WL-02995239 Labor Open 1 $0.00 Nov 3, 11:49 PM
WL-02998864 Labor Open 1 $0.00 Nov 6, 4:50 PM
WL-02998865 Labor Open 0.66666666666667 $0.00 Nov 6, 4:50 PM
WL-02998866 Travel Open 33 $0.00 Nov 6, 4:50 PM
WL-03009882 Labor Open 1 $0.00 Nov 17, 12:43 PM

Details