Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289982 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jul 8, 2025 → Nov 21, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Nov 21)
✗ SLA Missed (113d late)
Coordinators 98.7d
Billing 0.1d
✗ SLA Missed
Coordinators
98.7 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
98.7 days Total Age
⏱️
98.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
98.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 98.6 days stuck in "Assigned"
⏱️
Total Delay 98.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
98.6d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01289982
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🚨 99.0 business days
⏱️
▶
2 2x Labor Added Nov 21, 2:05 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 136d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 24, 3:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
▶
2 Status: Invoice Pending Nov 24, 4:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 25, 11:18 AM
Invoice Number: SM-247462

Bottlenecks

Assigned
Duration: 98.6 business days (threshold: 4.0 business hours)
Exceeded by 98.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-247462

Work Details (2)

Name Type Status Qty Amount Date
WL-03016476 Labor Open 1 $0.00 Nov 21, 2:05 PM
WL-03016477 Labor Open 0.33333333333333 $0.00 Nov 21, 2:05 PM

Details