Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290006 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jul 8, 2025 → Dec 24, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Dec 24)
✗ SLA Missed (146d late)
Coordinators 122.2d
Billing 0.1d
✗ SLA Missed
Coordinators
122.2 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
121.7 days Total Age
⏱️
96.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
123.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 20, 2025
Visit 2 Dec 24, 2025

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.6 days stuck in "Assigned"
⏱️
Total Delay 123.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
122.2d / 0.5d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.20.25 CNL 12.24.25 PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290006
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27m
🚨 44.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 54.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
⏱️
Labor Added Nov 20, 1:00 PM
Type: Labor
Status: Open
Qty: 1
🚨 25.0 business days
⏱️
▶
2 Labor Added Dec 24, 5:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 35d 3h, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 29, 12:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
Status: Invoice Pending by Hannah Shaw Dec 29, 1:17 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Jan 2, 11:39 AM
Invoice Number: SM-250067

Bottlenecks

Assigned
Duration: 96.6 business days (threshold: 4.0 business hours)
Exceeded by 96.1 business days
Assigned
Duration: 25.5 business days (threshold: 4.0 business hours)
Exceeded by 25.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-250067

Work Details (2)

Name Type Status Qty Amount Date
WL-03014735 Labor Open 1 $0.00 Nov 20, 1:00 PM
WL-03047540 Labor Open 1 $0.00 Dec 24, 5:50 PM

Details