Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290579 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jul 8, 2025 → Nov 19, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Nov 20)
✗ SLA Missed (111d late)
Coordinators 97.8d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Coordinators
97.8 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Nov 20, 2025 (41 days early)
📅
96.8 days Total Age
⏱️
96.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
96.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 18, 2025
Visit 2 Nov 19, 2025

AI Analysis

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Completed with significant delays
Invoiced • 310 days old
🚨
Primary Delay 96.2 days stuck in "Assigned"
⏱️
Total Delay 96.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
96.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.18 CNL 11.19 PM completed pm service
🔍 Technician Findings
bed is working properly located in room 3171
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290579
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 56m
🚨 95.0 business days
⏱️
Labor Added Nov 18, 10:57 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Nov 19, 8:15 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 133d 11h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 1:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 15m
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 3:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 16m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 22, 9:52 PM
Invoice Number: SM-247097

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 96.2 business days (threshold: 4.0 business hours)
Exceeded by 95.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-247097

Work Details (2)

Name Type Status Qty Amount Date
WL-03012388 Labor Open 0.5 $0.00 Nov 18, 10:57 PM
WL-03013887 Labor Open 1 $0.00 Nov 19, 8:15 PM

Details