Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290842 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Advocate Illinois Masonic Medical Center — 836 W. Wellington Ave., Chicago IL, 60657

Jul 9, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
⚠ 259 biz days overdue
Active: 275 biz days
▶ Clock Running
Status: Created
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
275d
▶ Clock Running
Status: Ready for Scheduling
Jul 9 → Aug 15, 2026
275 business days (counted)
Running total: 275 of ? biz days used
Created: Jul 9, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 9 → Jul 9 Created ▶ Running 0 0
Jul 9 → Jul 9 Scheduled ▶ Running 0 0
Jul 9 → Aug 15 Ready for Scheduling ▶ Running 275 275
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Jul 9, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
275.6 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 402 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/9/2025 1426 CM ack msg; LM w/JF, EJ, NN, SS; SS decline; 7/10/25 0722 NN decline; 2130 JF decline; 7/11/2025 1231 CM LM w/Gary re compliance; 7/14/2025 1447 LM w/Gary re NAR

Timeline

📋
▶
3 Work Order Created Jul 9, 2:52 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 20, 10:00 AM
Created
Jul 9, 2:52 PM
Invoice #
N/A

Details