Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Aug 30, 2025
0 biz days remaining
▶ Clock Running
Status: Created
Jul 9 → Jul 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jul 22, 2025
8 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸266d
⏸ Clock Paused
Status: Ready for Release
Jul 22 → Aug 16, 2026
266 business days (not counted)
Created: Jul 9, 2025
Today
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 9 → Jul 10 |
Created |
▶ Running
|
1 |
1 |
| Jul 10 → Jul 22 |
Ready for Release |
⏸ Paused
|
8 |
—
|
| Jul 22 → Jul 22 |
Scheduled |
▶ Running
|
0 |
1 |
| Jul 22 → Jul 22 |
Tech On Site |
▶ Running
|
0 |
1 |
| Jul 22 → Jul 22 |
Entered |
▶ Running
|
0 |
1 |
| Jul 22 → Aug 16 |
Ready for Release |
⏸ Paused
|
266 |
—
|
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
9.0 days
Created: Jul 9, 2025
Due: Aug 30, 2025 (351 days overdue)
⏱️
9.0d in Ready for Release
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🎫
Case #00509205
URGENT Philips WO Request
Closed
ANNUAL PM
🚨
Primary Delay
9.0 days stuck in "Ready for Release"
⏱️
Total Delay
0.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
0.0d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
07/11/2025 DMalloy - Emailed customer to confirm the device.
tbrown@norcalambulance.com
⚠️
Problem Description
ANNUAL PM
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
📞
Call Description
PM - Trade - Customer Value PM
Timeline
📞
Case Number:
00509205
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01290891
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
14h 33m
📅
👷
Technician:
Patricia Gordon
🗓️
From:
Ready for Release
To:
Scheduled
Duration in Previous:
12d 6h
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
10m
🆕
From:
Tech On Site, Entered
To:
Entered, Ready for Release
Duration in Previous:
17m, 0m
Bottlenecks
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance