Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290895 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 West Traill Ambulance Service — 43 7th Ave SE, Mayville ND, 58257

Jul 9, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
92 biz days remaining
Active: 1 biz days
Paused: 274 biz days
▶ Clock Running
Status: Created
Jul 9 → Jul 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸274d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Aug 16, 2026
274 business days (not counted)
Created: Jul 9, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 9 → Jul 10 Created ▶ Running 1 1
Jul 10 → Aug 16 Ready for Release ⏸ Paused 274 —
Dispatch 1.4d
On Track
Dispatch
1.4 days
Over SLA
Created: Jul 9, 2025 Due: Dec 31, 2026 (137 days left)
📅
275.4 days Total Age
⏱️
1.4d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00509202
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Jul 9, 2025
Work Orders from this Case (1)
WO-01290895 (current) Ready for Release
FCO
Created: Jul 9, 2025
On Track
Ready for Release • 402 days old
🚨
Primary Delay 1.4 days stuck in "Entered"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 MHamersley - called 701-414-0177, call went to VM/LM; sent email: shofer@westtraillambulance.com


Tempus LS Man Defibrillator 7022.001516


cm 7/18/2025 - Per Brad B. Stefan Hoffer shofer@westtraillambulance.com.

Left message at 701-371-2827 on 6/27/25,

Left Message on 7/15/25,

7/18/25. No callbacks after several messages - no other means to reach this company

⚠️ Problem Description
FCO86700002 Multiple Product
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
FCO86700002

Timeline

📞
Case Linked Jul 9, 4:02 PM
Case Number: 00509202
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 9, 4:42 PM
Work Order: WO-01290895
Type: FCO
Priority: PC
✅
Status: Ready for Release by Deon Malloy Jul 10, 7:05 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 22m

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours

🔗 Related Artifacts

📞
Case 00509202
Closed

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jul 9, 4:42 PM
Invoice #
N/A

Details