Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290943 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Medical Center — 2450 Ashby Avenue, Berkeley CA, 94705

Jul 9, 2025 → Nov 21, 2025

✅ Completed
PSM Last business day of July 2025
Target: Jul 31, 2025
🕐 Clock stopped: Completed (Nov 24)
✗ SLA Missed (116d late)
Coordinators 101.1d
Billing 0.3d
✗ SLA Missed
Coordinators
101.1 days
Over SLA
Billing
0.3 days
Created: Jul 9, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
96.9 days Total Age
⏱️
41.6d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
95.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025
Visit 5 Nov 21, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay 41.6 days stuck in "Scheduled"
⏱️
Total Delay 95.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
30.1d / 1.0d SLA
Scheduled
71.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/9/2025 1706 Sutter Update; LM w/WZ; 1756 CW decline; 1817 DC decline 7/11/2025 1235 LM w/Julian re NAR; 8/14/2025 NNL ; 1649 DR avail; 1845 LM w/Julian re cnfm; 8/15/2025 1350 Julian cnfm; ack cnfm; LM w/DR; 1524 DR ack cnfm; 10/13/2025 1647 Julian req. twelves or doubles (1920 see Julian billing resp); 1930 LM w/DR; 2234 DR okay with doubles; 10/14/25 1040 LM w/Julian re cnfm;10/13/2025 1404 Julian cnfm; ack cnfm; LM w/DR; 10/14/25 2214 DR ack cnfm

Timeline

📋
▶
2 Work Order Created Jul 9, 5:42 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 27.8 business days
👷
▶
2 Technician Assigned Aug 15, 3:29 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 36d 21h
🚨 42.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 13, 7:30 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 59d 4h
👷
▶
2 Technician Assigned Oct 14, 10:38 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15h 8m
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 14, 2:10 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3h 32m
👷
▶
2 Technician Assigned Oct 15, 9:17 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19h 6m
🚨 25.0 business days
💵
▶
2 4x Expenses Added Nov 18, 4:14 PM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 18, 4:24 PM
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 Labor Added Nov 18, 4:42 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.9 business days
⏱️
▶
2 Labor Added Nov 20, 11:18 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
⏱️
Labor Added Nov 20, 11:47 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Nov 20, 11:53 PM
Labor Added → Labor Added → 3x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
💵
▶
2 2x Expenses Added Nov 20, 11:59 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 21, 2:08 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.7 business days
⏱️
Labor Added Nov 24, 5:24 AM
Type: Labor
Status: Open
Qty: 12.75
⏱️
▶
3 Labor Added Nov 24, 5:38 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 2x Expenses Added Nov 24, 5:44 AM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 24, 6:55 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Nov 24, 7:01 AM
Expenses Added → Expenses Added → 2x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Diane Rovatsos Nov 24, 7:34 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 39d 23h, 0m
💵
Expenses Added Nov 24, 7:54 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 24, 3:49 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
2x Labor Added Nov 24, 3:56 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 26, 12:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
📨
Status: Invoice Pending by Hannah Shaw Nov 26, 1:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 36m
💰
Status: Invoiced by Hannah Shaw Nov 26, 3:25 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 0m
⚠️ 9.0 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247652

Bottlenecks

Ready for Scheduling
Duration: 27.3 business days (threshold: 1.0 business days)
Exceeded by 26.3 business days
Scheduled
Duration: 41.6 business days (threshold: 2.0 business days)
Exceeded by 39.6 business days
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Nov 17, 2:00 PM
Created
Jul 9, 5:42 PM
Invoice #
247652

Work Details (39)

Name Type Status Qty Amount Date
WL-03011682 Expenses Open 1 $302.92 Nov 18, 4:14 PM
WL-03011683 Expenses Open 1 $315.94 Nov 18, 4:14 PM
WL-03011684 Expenses Open 1 $52.00 Nov 18, 4:15 PM
WL-03011685 Expenses Open 1 $52.00 Nov 18, 4:15 PM
WL-03011690 Expenses Open 1 $109.68 Nov 18, 4:16 PM
WL-03011707 Labor Open 4 $950.00 Nov 18, 4:24 PM
WL-03011752 Labor Open 7 $950.00 Nov 18, 4:42 PM
WL-03011758 Labor Open 0.5 $20.00 Nov 18, 4:44 PM
WL-03015768 Labor Open 7 $950.00 Nov 20, 11:18 PM
WL-03015772 Labor Open 7 $950.00 Nov 20, 11:19 PM
WL-03015824 Labor Open 0.5 $20.00 Nov 20, 11:47 PM
WL-03015833 Labor Open 0.5 $20.00 Nov 20, 11:53 PM
WL-03015834 Labor Open 0.5 $20.00 Nov 20, 11:55 PM
WL-03015841 Labor Open 0.5 $20.00 Nov 20, 11:57 PM
WL-03015842 Expenses Open 1 $321.71 Nov 20, 11:58 PM
WL-03015843 Expenses Open 1 $305.89 Nov 20, 11:58 PM
WL-03015845 Expenses Open 1 $52.00 Nov 20, 11:59 PM
WL-03015844 Expenses Open 1 $52.00 Nov 20, 11:59 PM
WL-03015848 Expenses Open 1 $35.00 Nov 21, 12:02 AM
WL-03015891 Expenses Open 1 $11.59 Nov 21, 2:08 AM
WL-03018152 Labor Open 12.75 $510.00 Nov 24, 5:24 AM
WL-03018158 Labor Open 11.25 $450.00 Nov 24, 5:38 AM
WL-03018159 Labor Open 0.75 $30.00 Nov 24, 5:40 AM
WL-03018160 Labor Open 0.5 $20.00 Nov 24, 5:42 AM
WL-03018161 Expenses Open 1 $215.04 Nov 24, 5:44 AM
WL-03018162 Expenses Open 1 $52.00 Nov 24, 5:45 AM
WL-03018163 Expenses Open 1 $35.00 Nov 24, 5:45 AM
WL-03018166 Expenses Open 1 $120.30 Nov 24, 6:55 AM
WL-03018169 Expenses Open 1 $3.30 Nov 24, 7:01 AM
WL-03018170 Expenses Open 1 $1,302.79 Nov 24, 7:02 AM
WL-03018171 Expenses Open 1 $297.72 Nov 24, 7:04 AM
WL-03018172 Expenses Open 1 $31.60 Nov 24, 7:04 AM
WL-03018191 Expenses Open 1 $0.00 Nov 24, 7:54 AM
WL-03018835 Labor Open 1 $950.00 Nov 24, 3:49 PM
WL-03018841 Labor Open 8 $76.00 Nov 24, 3:52 PM
WL-03018842 Labor Open 8 $76.00 Nov 24, 3:52 PM
WL-03018843 Labor Open 8 $76.00 Nov 24, 3:52 PM
WL-03018853 Labor Open 1 $950.00 Nov 24, 3:56 PM
WL-03018864 Labor Open 1 $950.00 Nov 24, 3:57 PM

Details