Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290985 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Doylestown Hospital — 595 W State St, Doylestown PA, 18901

Jul 10, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (42 biz days early)
Active: 47 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Dec 22, 2025
112 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Dec 22 → Mar 3, 2026
47 business days (counted)
Running total: 47 of ? biz days used
Created: Jul 10, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Dec 22 Ready for Release ⏸ Paused 112 —
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0
Dec 22 → Mar 3 Scheduled ▶ Running 47 47
Dispatch 0.8d
Holding 113.0d (excluded)
Coordinators 47.1d
Billing 2.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
113.0 days
Coordinators
47.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jul 10, 2025 Due: Apr 30, 2026 Completed: Mar 3, 2026 (58 days early)
📅
159.4 days Total Age
⏱️
113.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
46.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 113.0 days stuck in "Ready for Release"
⏱️
Total Delay 46.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
113.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
47.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 Mklose April confirm Jason March 2nd starting @8:30am

12/22/2025 Mklose sent email to Michele and April, offer Jason March 2nd @8:30

12/05/2025 mklose sent email to micheleclugston@pennmedicineupenn.edu

 ahenrysen@dh.org, amy.weickle@upennmedicine.upenn.edu; offered Jason March 2nd @8:30am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Core Mobile Imaging System 120V - SN 27 - IP 80485977
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01290985
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 113.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 22, 1:50 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 165d 8h
👷
▶
3 Technician Assigned Dec 22, 2:00 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-02T13:30:00.000+0000
🚨 47.0 business days
⏱️
5x Labor Added Mar 2, 2:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 2, 38
✔️
Status: Completed by Jason Yenser Mar 2, 10:25 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 70d 8h, 0m
⏱️
Labor Added Mar 3, 12:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 12:25 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 59m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.9 business days
📨
▶
2 Status: Invoice Pending Mar 9, 11:15 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255951

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 47.1 business days (threshold: 2.0 business days)
Exceeded by 45.1 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 2, 8:30 AM
Created
Jul 10, 12:01 AM
Invoice #
SM-255951

Work Details (6)

Name Type Status Qty Amount Date
WL-03126391 Labor Open 1.75 $0.00 Mar 2, 2:40 PM
WL-03126392 Labor Open 2 $150.00 Mar 2, 2:40 PM
WL-03126393 Labor Open 1.75 $155.00 Mar 2, 2:40 PM
WL-03126394 Travel Open 38 $0.00 Mar 2, 2:40 PM
WL-03126395 Travel Open 38 $0.00 Mar 2, 2:40 PM
WL-03127750 Labor Open 0.016666666666667 $38.00 Mar 3, 12:17 PM

Details