📍 Doylestown Hospital — 595 W State St, Doylestown PA, 18901
Jul 10, 2025 → Mar 31, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (22 biz days early)
Active: 67 biz days
Paused: 112 biz days
🕐 Clock stopped: Canceled (Mar 31, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Dec 22, 2025
112 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 22 → Mar 2, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Entered
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 46 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Mar 2 → Mar 31, 2026
21 business days (counted)
Running total: 67 of ? biz days used
Created: Jul 10, 2025Canceled: Mar 31, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 10 → Jul 10
Created
▶ Running
0
0
Jul 10 → Dec 22
Ready for Release
⏸ Paused
112
—
Dec 22 → Dec 22
Ready for Scheduling
▶ Running
0
0
Dec 22 → Mar 2
Scheduled
▶ Running
46
46
Mar 2 → Mar 2
Entered
▶ Running
0
46
Mar 2 → Mar 31
Ready for Scheduling
▶ Running
21
67
Dispatch0.8d
Holding113.0d (excluded)
Coordinators68.6d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding(excluded from total)
113.0 days
Coordinators
68.6 days
Over SLA
Created: Jul 10, 2025
Due: Apr 30, 2026
Completed: Mar 31, 2026 (30 days early)
📅
180.0 daysTotal Age
⏱️
113.0d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
65.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 401 days old
🚨
Primary Delay113.0 days stuck in "Ready for Release"
⏱️
Total Delay65.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
113.0d
Ready for Scheduling
21.9d / 1.0d SLA
Scheduled
46.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/02/2026 SRobinson- Per Jason, this will need to be rescheduled due to the lab having a full case load today.
12/22/2025 Mklose April confirm Jason March 2nd starting @8:30am
12/22/2025 Mklose sent email to Michele and April, offer Jason March 2nd @8:30
12/05/2025 mklose sent email to micheleclugston@pennmedicineupenn.edu
ahenrysen@dh.org, amy.weickle@upennmedicine.upenn.edu; offered Jason March 2nd @8:30am
⚠️Problem Description
Core Integrated Imaging System - SN 103070118001 - IP 75885653
📄Description
Philips - Image Guided Therapy Device (IGT-D)
📞Call Description
PM - Contract - BG Required PM
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Doylestown Hospital - Doylestown, PA - WO-12459635
Completed Dec 5, 2025
To: micheleclugston@pennmedicineupenn.edu; ahenrysen@dh.org; amy.weickle@upennmedicine.upenn.edu
CC: megan.klose@emsar.com; rich.fosbury@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Doylestown Hospital - Doylestown, PA - WO-12459635
Body:
Good afternoon,
I am assisting Rich with scheduling some PM's that are coming up due in March.
I am writing
Timeline
📋
Work Order Created Jul 10, 12:01 AM
Work Order:WO-01290986
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanJul 10, 6:22 AM
From:Entered
To:Ready for Release
Duration in Previous:6h 20m
🚨113.0 business days
📅
Status: Ready for Scheduling by Megan KloseDec 22, 1:52 PM