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← WO Overview

WO-01290990 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Chester County Hospital — 701 E Marshall St, West Chester PA, 19380

Jul 10, 2025 → Jun 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 231 biz days
🕐 Clock stopped: Completed (Jun 17, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸231d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jun 12, 2026
231 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 12 → Jun 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 17, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jul 10, 2025 Completed: Jun 17, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Jun 12 Ready for Release ⏸ Paused 231
Jun 12 → Jun 12 Scheduled ▶ Running 0 0
Jun 12 → Jun 12 Entered ▶ Running 0 0
Jun 12 → Jun 12 Scheduled ▶ Running 0 0
Jun 12 → Jun 12 Entered ▶ Running 0 0
Jun 12 → Jun 15 Ready for Scheduling ▶ Running 1 1
Jun 15 → Jun 17 Scheduled ▶ Running 2 3
Dispatch 0.8d
Holding 232.0d (excluded)
Coordinators 4.2d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
232.0 days
Coordinators
4.2 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jul 10, 2025 Due: Jun 30, 2026 Completed: Jun 17, 2026 (13 days early)
📅
234.1 days Total Age
⏱️
232.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 402 days old
🚨
Primary Delay 232.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
232.0d
Scheduled
2.9d / 2.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.2d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/2026 ARuby - Rcvd email from Donnamarie advising that she blocked out 6/16 for this to be completed. Dispatching to Jason Yenser

06/12/2026 ARuby - Rcvd email from Donna advising that day will not work. She asked for 6/17 instead. I advised her that Jason is not available on Wednesdays and proposed 24th or 26th

06/12/2026 ARuby - Dispatching wo to Jason yenser for 6/19 @3:30pm for a walk in per Rebecca. Sent email to donnamarie.montagno@pennmedicine.upenn.edu


06/08/2026 ALuman - sent another follow up email to Donnamarie Montagno proposing 6/16 or 6/22

05/29/2026 ARuby - Called 610.299.3137 Donnamarie Montagno VM box not set up, Unable to LM. Resending email to Propose Jason Yenser for June 16th or 22


05/21/2026 ALuman - called Donna 610.299.3137 and she advised neither May 26 or 28 will work due to their clinical schedule. She is working with onsite staff to come up with a plan and stated she will call me or Ricky to advise what dates will work

05/19/2026 Rbailey - Rcvd VM from 610.299.3137 CB and got VM. Left VM for FU. Resending email with New proposed Dates of 26th or 28th.


05/13/2026 Rbailey - Called 610.299.3137 NA Left VM for Donnamarie Montagno. Resending email to Propose Jason Yenser for May 19


05/08/2026 Rbailey - Called 610.431.5462 NA Left VM for Donna. Advised her that we were looking for Jason to come May 13 @930


04/06/2026 Rbailey - Rcvd VM from 610.299.3137 Donna NA left VM for FU. Also Resending email with Updated Date April 21


04/01/2026 Rbailey - Rcvd call from 610.719.8080 Spoke with Anthony Carr. He advised that these devices are in Invasive Cardiology at Chester County Hospital. He also advised that Donnamarie Montagno is the POC. He is going to follow up with her about dates. Resending email for visibility and combing both devices in one email


04/01/2026 Rbailey - Called 215.860.0775 the number listed for Donnamarie the Menu said Penn Internal and Family Medice Bucks County. Oper was not familiar with Donnamarie or saw her name. She Xfer's to Chester County Hospital. She also provided the number 601.738.2709. Spoke with Oper there who advised that she was not familiar with the name


04/01/2026 Rbailey - Called 610.431.5000 Xfer'd to CE. Left VM for FU


02/26/2026 Rbailey - Called 610.453.1307 NA Left VM for Anthony Carr. Advised I was sending email

anthony.carr@pennmedicine.upenn.edu


02/18/2026 Rbailey - Sent 1st attempt email to Richard Panichelli richard.panichellijr@pennmedicine.upenn.edu to propose Jason Yenser come onsite April 14 @930

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight Mobile - SN 997 - IP 108972529
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01290990
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 232.0 business days
👷
4 Technician Assigned Jun 12, 10:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-19T17:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 337d 4h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-19T19:30:00.000+0000
🆕
4 Status: Entered Jun 12, 10:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-19T19:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Entered
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Autumn Ruby Jun 12, 1:08 PM
Scheduled For: 2026-06-16T19:30:00.000+0000
🆕
Status: Entered by Autumn Ruby Jun 12, 5:12 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6h 17m, 0m
1.8 business days
👷
3 Technician Assigned Jun 15, 10:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-16T17:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 17h
2.0 business days
⏱️
2 Labor Added Jun 16, 2:38 PM
Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 49
⏱️
2 2x Labor Added Jun 16, 8:26 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled
To: Completed
Duration in Previous: 1d 9h
🏁
Status: Closed by Jason Yenser Jun 16, 8:34 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏱️
2 Labor Added Jun 17, 9:20 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 50m
💵
2 Status: Billing Review Jun 17, 10:54 AM
Status: Billing Review → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 4:27 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 55m, 0m
0.0 business days
🧾
Invoice Created Jun 21, 7:21 AM
Invoice Number: SM-265248

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 16, 1:00 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-265248

Work Details (6)

Name Type Status Qty Amount Date
WL-03262215 Labor Open 2 $0.00 Jun 16, 2:38 PM
WL-03262216 Travel Open 49 $0.00 Jun 16, 2:40 PM
WL-03262217 Travel Open 49 $0.00 Jun 16, 2:40 PM
WL-03262800 Labor Open 2 $262.50 Jun 16, 8:26 PM
WL-03262801 Labor Open 1 $155.00 Jun 16, 8:26 PM
WL-03263193 Labor Open - $36.10 Jun 17, 9:20 AM

Details