Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290994 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Virtua Marlton Division — 90 Brick Rd, Marlton NJ, 08053

Jul 10, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 14)
⏸ 173d excluded (parts wait + holding)
✓ SLA Met (16d early)
Dispatch 0.8d
Holding 124.0d (excluded)
Coordinators 11.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
124.0 days
Coordinators
11.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Jan 30, 2026 Completed: Jan 14, 2026 (16 days early)
📅
134.1 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
124.0d
Scheduled
11.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/2025 Cever received email from Albright, Vera <valbright@virtua.org> asking for Jan 13th at 2:30 replied confirming

12/30/2025 Cever received email from Albright, Vera <valbright@virtua.org> asking for a late afternoon appt. replied with date options

12/29/2025 Cever received email from Trevor adding Albright, Vera <valbright@virtua.org> to the thread

12/22/2025 Cever sent email to Edens, Trevor <TEdens@virtua.org> asking if date was good for service 2 devices

12/15/2025 Cever sent email to 'Edens, Trevor' <TEdens@virtua.org> with location and date options

12/02/2025 Cever 3rd attempt escalated to FSE/DSM for poc site is unable to confirm the location of the devcies asking for more information.

11/12/2025 Cever escalated to FSE/DSM for poc site is unable to confirm the location of the devcies asking for more information.

10/29/2025 Cever received email from Edens, Trevor <TEdens@virtua.org> asking if we have ant paperwork for previous PM's or installation as they arent sure where the devcies are. Escalated for more information to the FSE and DSM

10/22/2025 Cever escalated for better contact

10/14/2025 Cever sent email to Edens, Trevor <TEdens@virtua.org> asking if he was able to confirm dates for service yet

10/08/2025 Cever received email from Edens, Trevor <TEdens@virtua.org> asking What dept these are in i advised usually located in the Cath labs

09/29/2025 Cever trevor is no longer at this location. Escalated to FSE for better contact

09/22/2025 Cever sent email to Edens, Trevor <TEdens@virtua.org> asking for date confirmation.

09/05/2025 Cever sent first attempt email to

Edens, Trevor <TEdens@virtua.org> offering dates for PM

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
SyncVision - SN 401597 - IP 109513589
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01290994
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 124.0 business days
👷
▶
3 Technician Assigned Dec 30, 7:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 173d 2h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-13T19:30:00.000+0000
🚨 11.0 business days
⏱️
3x Labor Added Jan 13, 7:14 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 92
✔️
Status: Completed by Jason Yenser Jan 13, 8:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 12h, 0m
⏳ 2.5 business days
⏱️
Labor Added Jan 15, 11:21 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 11:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 59m
📨
Status: Invoice Pending by Timothy Amburgey Jan 16, 12:10 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19h 41m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 20, 7:52 PM
Invoice Number: SM-251540

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 11.1 business days (threshold: 2.0 business days)
Exceeded by 9.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 13, 2:30 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-251540

Work Details (4)

Name Type Status Qty Amount Date
WL-03063906 Labor Open 1.5 $150.00 Jan 13, 7:14 PM
WL-03063907 Labor Open 0.5 $155.00 Jan 13, 7:14 PM
WL-03063908 Travel Open 92 $0.00 Jan 13, 7:14 PM
WL-03066140 Labor Open 0.016666666666667 $38.00 Jan 15, 11:21 AM

Details