Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290999 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Vineland — 3200 College Dr, Vineland NJ, 08360

Jul 10, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 14)
⏸ 85d excluded (parts wait + holding)
✓ SLA Met (16d early)
Dispatch 0.8d
Holding 62.0d (excluded)
Coordinators 73.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
62.0 days
Coordinators
73.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Jan 30, 2026 Completed: Jan 14, 2026 (16 days early)
📅
134.1 days Total Age
⏱️
73.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
72.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay 73.1 days stuck in "Scheduled"
⏱️
Total Delay 72.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
62.0d
Scheduled
73.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 Cever per email from Kovacs, Jake <Jake.Kovacs@philips.com> and confirmed by Shannon POC asking or Jan 13th at 12 p.m. confirmed

10/03/2025 Cever received email from Bay St.Pierre, Shannon <BayStPierreS@ihn.org> asking if we could do Jan 13th as the lab is closed that day. Replied confirming. 2p.m.

09/29/2025 Cever called 8566417992 and LVM trying to schedule. sending another email to baystpierre@ihs.org

09/24/2025 Cever called 6093648333 lvm received text message Mike was busy sending email to Mastro, Michael <MastroM1@ihn.org>

09/17/2025 Cever sent email to baystpierre@ihs.org with updated dates

09/05/2025 Cever sent first attempt email to

baystpierre@ihs.org offering dates for PM

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Core Integrated Imaging System - SN 684 - IP 77463090
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01290999
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 61.9 business days
👷
▶
3 Technician Assigned Oct 3, 7:18 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-13T14:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 85d 0h
⏳ 3.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 7, 8:41 AM
Scheduled For: 2026-01-13T19:00:00.000+0000
🚨 52.0 business days
📅
Dispatch Scheduled by Cristina Everetts Dec 17, 3:56 PM
Scheduled For: 2026-01-13T17:00:00.000+0000
🚨 20.0 business days
⏱️
2x Labor Added Jan 13, 2:28 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 45
⏱️
Labor Added Jan 13, 7:09 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Jason Yenser Jan 13, 8:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 102d 13h, 0m
⏳ 2.5 business days
⏱️
Labor Added Jan 15, 11:21 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 11:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 59m
📨
Status: Invoice Pending by Timothy Amburgey Jan 16, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19h 43m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 20, 7:52 PM
Invoice Number: SM-251542

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 73.1 business days (threshold: 2.0 business days)
Exceeded by 71.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 13, 12:00 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-251542

Work Details (4)

Name Type Status Qty Amount Date
WL-03063301 Labor Open 1.5 $150.00 Jan 13, 2:28 PM
WL-03063303 Travel Open 45 $0.00 Jan 13, 2:28 PM
WL-03063888 Labor Open 0.5 $155.00 Jan 13, 7:09 PM
WL-03066141 Labor Open 0.016666666666667 $38.00 Jan 15, 11:21 AM

Details