Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291000 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Vineland — 3200 College Dr, Vineland NJ, 08360

Jul 10, 2025 → Jan 20, 2026

✅ Completed
PC Per client agreement
Target: Mar 2, 2026
🕐 Clock stopped: Completed (Jan 21)
⏸ 109d excluded (parts wait + holding)
✓ SLA Met (40d early)
Dispatch 0.8d
Holding 78.0d (excluded)
Coordinators 62.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
78.0 days
Coordinators
62.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 10, 2025 Due: Mar 2, 2026 Completed: Jan 21, 2026 (40 days early)
📅
139.3 days Total Age
⏱️
78.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
61.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Release"
⏱️
Total Delay 61.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
78.0d
Scheduled
62.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 Cever sent reminder email to Bay St.Pierre, Shannon <BayStPierreS@ihn.org>

12/17/2025 Cever per email from Kovacs, Jake <Jake.Kovacs@philips.com> and confirmed by Shannon POC asking or Jan 20th at 12 p.m. confirmed

10/20/2025 Cever received email from Bay St.Pierre, Shannon <BayStPierreS@ihn.org> advising poc onsite with be Michael Mastro and Jan 15th at 2 p.m. is confirmed.

10/20/2025 Cever sent email to Bay St.Pierre, Shannon <BayStPierreS@ihn.org> offering Jan 15th at 2 p.m.

10/02/2025 Cever sent email to Bender, Frank <benderf@ihn.org> with date options included Mastro, Michael <mastrom1@ihn.org>

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - SN 3779 - IP 97433629
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291000
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 78.0 business days
👷
▶
3 Technician Assigned Oct 27, 11:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-15T19:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 109d 4h
🚨 62.0 business days
⏱️
4x Labor Added Jan 20, 8:46 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 3, 130
✔️
Status: Completed by Jason Yenser Jan 20, 9:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 85d 11h, 0m
⏳ 2.3 business days
⏱️
Labor Added Jan 22, 1:14 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 1:21 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 11m
📨
Status: Invoice Pending by Timothy Amburgey Jan 23, 3:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 40m
⏳ 1.0 business days
🧾
Invoice Created Jan 25, 6:12 PM
Invoice Number: SM-252125

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 62.3 business days (threshold: 2.0 business days)
Exceeded by 60.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 15, 2:00 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-252125

Work Details (5)

Name Type Status Qty Amount Date
WL-03072642 Labor Open 1.5 $150.00 Jan 20, 8:46 PM
WL-03072643 Labor Open 3 $155.00 Jan 20, 8:46 PM
WL-03072644 Expenses Open 1 $0.00 Jan 20, 8:46 PM
WL-03072645 Travel Open 130 $0.00 Jan 20, 8:46 PM
WL-03075046 Labor Open 0.016666666666667 $38.00 Jan 22, 1:14 PM

Details