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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291004 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Pennsylvania — 1 Convention Ave, Philadelphia PA, 19104

Jul 10, 2025 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (55 biz days early)
Active: 33 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jan 23, 2026
133 business days (not counted)
33d
▶ Clock Running
Status: Scheduled
Jan 23 → Mar 12, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Jul 10, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Jan 23 Ready for Release ⏸ Paused 133 —
Jan 23 → Mar 12 Scheduled ▶ Running 33 33
Dispatch 0.8d
Holding 134.0d (excluded)
Coordinators 34.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
134.0 days
Coordinators
34.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jul 10, 2025 Due: May 30, 2026 Completed: Mar 12, 2026 (79 days early)
📅
167.0 days Total Age
⏱️
134.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 134.0 days stuck in "Ready for Release"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
134.0d
Scheduled
34.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/23/2026 RFosbury Napolitano, Pilar T <Pilar.Napolitano@pennmedicine.upenn.edu> confirmed March 12th and 13th.

01/20/2026 RFosbury relied to Napolitano, Pilar T <Pilar.Napolitano@pennmedicine.upenn.edu> saying we have schedule two days in march and offered dates.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - SN 2725 - IP 109458621
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291004
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 134.0 business days
👷
▶
3 Technician Assigned Jan 23, 10:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-12T04:00:00.000+0000, 2026-03-12T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 197d 4h
📅
Dispatch Scheduled by Rich Fosbury Jan 23, 10:39 AM
Scheduled For: 2026-03-12T12:00:00.000+0000
🚨 34.0 business days
⏱️
3x Labor Added Mar 12, 3:24 PM
Type: Labor
Status: Open
Qty: 3, 1.5
💵
3x Expenses Added Mar 12, 3:31 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 67
✔️
▶
2 Status: Completed Mar 12, 6:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jason Yenser
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.7 business days
⏱️
▶
2 Labor Added Mar 18, 9:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
📨
▶
2 Status: Invoice Pending Mar 20, 2:34 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257191

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 12, 8:00 AM
Created
Jul 10, 12:01 AM
Invoice #
SM-257191

Work Details (7)

Name Type Status Qty Amount Date
WL-03141652 Labor Open 3 $0.00 Mar 12, 3:24 PM
WL-03141653 Labor Open 1.5 $150.00 Mar 12, 3:24 PM
WL-03141654 Labor Open 1.5 $155.00 Mar 12, 3:24 PM
WL-03141663 Expenses Open 1 $0.00 Mar 12, 3:31 PM
WL-03141664 Travel Open 67 $0.00 Mar 12, 3:31 PM
WL-03141665 Travel Open 67 $0.00 Mar 12, 3:31 PM
WL-03148690 Labor Open 0.016666666666667 $38.00 Mar 18, 9:21 AM

Details