Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • Preventive Maintenance • PC
📍 McCollister's — 1200 Highland Drive, Suite B, Westampton NJ, 08060
Jul 10, 2025 → Jun 24, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jul 10 → Jul 10 | Created | ▶ Running | 0 | 0 |
| Jul 10 → Jun 24 | Ready for Release | ⏸ Paused | 238 | — |
| Jun 24 → Jun 24 | Assigned | ▶ Running | 0 | 0 |
| Jun 24 → Jun 24 | Scheduled | ▶ Running | 0 | 0 |
06/24/2026 RArnold - Unsharring PWO per Stone, "Looks like the FSE did the disk wipe but did not reload software and so EMSAR will not be able to complete this PM"
06/16/2026 ALuman - Stone is doing further research and will follow up
06/12/2026 ARuby - FU with rebecca to see if she heard from stone. advised I could not find an email of her asking for a better contact
06/08/2026 ALuman - Rebecca escalated to Stone for a better contact
06/02/2026 ALuman - per email reply from Ben Burr, none of the devices are located at their facility. researching other contact info to locate
05/28/2026 ALuman - emailed Ben Burr / Ben.Burr@sekologistics.com and
Brittany Ayres / Brittany.Ayres@sekologistics.com to confirm devices
05/21/2026 ALuman - sent follow up email to Ben Burr and team to confirm devices
Mandy escalated to Stone on how to proceed
05/14/2026 Rbailey - Called 443.823.1362 Spoke with Ben. He advised that he had sent it to his team. I advised that I was resending email and adding an additional device to the email. He advised he would FU
05/12/2026 Rbailey - Called 443.823.1362 Spoke with Ben Burr. He said to send him the email and then he would follow up with Karen the Customer Service Manager. Sending email to
Ben.Burr@sekologistics.com
05/04/2026 Rbailey - Called 410.379.2200 number for SEKO Logistics Baltimore. Was Xfer'd to an Ashley Johnson. NA Left VM
12/31/2025 RFosbury Philips and Emsar MGMT working with POC, Dupree Stone, and Fady
12/17/2025 Mklose; Dupree Stone, and Fady are attempting to contact customer.
12/11/2025 RFosbury sent FU to Ivan Mason imason@mccollisters.com and added Fady to the email.
12/05/2025 RFosbury sent FU to Ivan Mason imason@mccollisters.com
11/21/2025 RFosbury sent FU and authorization letter to Ivan Mason imason@mccollisters.com
11/17/2025 RFosbury spoke with Ivan Mason at 1609447354. Sent email to imason@mccollisters.com while on call to confirm devices. Ivan stated he will reach out to Philips to confirm and FU.
11/17/2025 RFosbury spoke with Ivan Mason at 1609447354. Sent email to imason@mccollisters.com while on call to confirm devices. Ivan stated he will reach out to Philips to confirm and FU.
11/07/2025 RFosbury - Ed Cuomo is no longer in the demo role. added Ivan Mason to email. and sent FU to Ivan Mason <imason@mccollisters.com>
10/23/2025 RFosbury - Send email to Ed Cuomo at ecuomo@mccollisters.com proposing FSE onsite Dec 29th at 1 PM
10/14/2025 RFosbury - Send email to Ed Cuomo at ecuomo@mccollisters.com proposing FSE onsite Dec 15th at 9 am or Dec 29th at 1 PM
10/06/2025 R.Fosbury - John Haller at john.haller@philips.coms stated Philips FSE Michael Daton could provide site POC. Called Michael Daton at 848-299-9803, LVM & FU email to michael.daton@philips.com
10/03/2025 RFosbury - contacted FSE to find POC for location.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03272339 | Labor | Open | 0.016666666666667 | $36.10 | Jun 24, 3:39 PM |