Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291012 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 McCollister's — 1200 Highland Drive, Suite B, Westampton NJ, 08060

Jul 10, 2025 → Mar 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 179 biz days
🕐 Clock stopped: Canceled (Mar 31, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Mar 31, 2026
179 business days (not counted)
Created: Jul 10, 2025 Canceled: Mar 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Mar 31 Ready for Release ⏸ Paused 179 —
Dispatch 0.8d
Holding 180.0d (excluded)
✗ SLA Missed
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
180.0 days
Created: Jul 10, 2025 Due: Mar 30, 2026 Completed: Mar 31, 2026 (on time)
📅
180.0 days Total Age
⏱️
180.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Canceled • 402 days old
🚨
Primary Delay 180.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
180.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RFosbury Philips and Emsar MGMT working with POC, Dupree Stone, and Fady

12/17/2025 Mklose; Dupree Stone, and Fady are attempting to contact customer. 

12/11/2025 RFosbury sent FU to Ivan Mason  imason@mccollisters.com and added Fady to the email.

12/05/2025 RFosbury sent FU to Ivan Mason  imason@mccollisters.com 

11/21/2025 RFosbury sent FU and authorization letter to Ivan Mason  imason@mccollisters.com 

11/17/2025 RFosbury spoke with Ivan Mason at 1609447354. Sent email to imason@mccollisters.com while on call to confirm devices. Ivan stated he will reach out to Philips to confirm and FU.

11/10/2025 RFosbury - sent email to Ivan Mason <imason@mccollisters.com> and Edwin Eusebio <eeusebio@mccollisters.com> proposing FSE onsite FEB 17th

⚠️ Problem Description
IntraSight Mobile - SN 432 - IP 94310194
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291012
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 180.0 business days
🚫
Status: Canceled by Mandy Newman Mar 31, 1:54 PM
From: Ready for Release
To: Canceled
Duration in Previous: 264d 7h

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jul 10, 12:01 AM
Invoice #
N/A

Details