Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291024 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pennsylvania Hospital — 325 S 9th St, Philadelphia PA, 19107

Jul 10, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (10 biz days early)
Active: 7 biz days
Paused: 225 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸225d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jun 4, 2026
225 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 15, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jul 10, 2025 Completed: Jun 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Jun 4 Ready for Release ⏸ Paused 225
Jun 4 → Jun 15 Scheduled ▶ Running 7 7
Dispatch 0.8d
Holding 226.0d (excluded)
Coordinators 8.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
226.0 days
Coordinators
8.0 days
Over SLA
Billing
0.4 days
Created: Jul 10, 2025 Due: Jun 30, 2026 Completed: Jun 15, 2026 (15 days early)
📅
233.0 days Total Age
⏱️
226.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 402 days old
🚨
Primary Delay 226.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
226.0d
Scheduled
8.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/11/2026 ARuby - sent email to Debbie & Shiela asking to push this to 7a. Shiela responded confirming this will work. Updated scheduled time. Can't find a phone number for Sheila, Debbie is OOO til 6/12 For inquiries, please contact Michael Hamid or Zac Staker at 215-829-5894. (Use this if you cannot reach her)

06/04/2026 ARuby Rcvd email from Reitano, Debbie <Debbie.Reitano@pennmedicine.upenn.edu asking if this has been scheduled. I advised this needs scheduled and resent her the proposed dates. Lalli, Sheila <Sheila.Lalli@pennmedicine.upenn.edu> advised 6/15 @ 6:30 works best. Dispatching to Jason. Sent confirmation email.


05/29/2026 ARuby - Rcvd email from Kristine advising this device is not hers. She looped in Reitano, Debbie <Debbie.Reitano@pennmedicine.upenn.edu> Lalli, Sheila <Sheila.Lalli@pennmedicine.upenn.edu> & Boscola, Elizabeth A <Elizabeth.Boscola@pennmedicine.upenn.edu> resent email with device information for visibility


05/29/2026 ARuby - (Electrophysiology (EP) lab) Called Kristine Renshaw 215-829-3646 No answer, line continued to ring and hung up. No option to leave VM. biomed phone number (215) 829-5894 Called to ask for Kristine's email. Kristine.renshaw@pennmedicine.upenn.edu Sent email to Kristine


05/21/2026 ALuman - called Christine Renshaw 215-829-3646 to confirm device and work to learn availability for scheduling. No answer, line continued to ring and hung up. No option to leave VM. 

05/21/2026 ALuman - located biomed phone number (215) 829-5894. Called and spoke to Debbie. She advised this device is in the EP Lab and I would need to contact Christine Renshaw to confirm and coordinate scheduling. 215-829-3646 was the work ph# provided by Debbie

05/06/2026 Rbailey - Called 610.389.3870 for Krista Reilly advising that I was looking for a Number for BioMed, to FU with them


05/06/2026 Rbailey - Called 215.316.5151 asked for BioMed. Given the number 215.898.7136 and was Xfer'd to Dept of Medical Ethics and Health Policy. NA Left VM for FU about device. Advised I was wanting BioMed


04/03/2026 Rbailey - Rcvd email from Krista Reilly. She does not have this device. She also checked with heart station manager on the PAH inpatient side as well as Radiology and neither have it. Will FU with BioMed


04/02/2026 Rbailey - Called 215.316.5151 asked for BioMed. Connected to the On Call. He said he was unsure and to CB


04/02/2026 Rbailey - Resent Email. Called 610.389.3870 for Krista Reilly. NA No Name. Left VM for Krista. 


02/26/2026 Rbailey - Called 610.389.3870 for Krista Reilly. NA No Name. Left VM for Krista. 


02/26/2026 Rbailey - Called 215.829.5064 Was connected but this was just for Scheduling. She said all she could do was have me call the Main hospital line


02/25/2026 Rbailey - Called 215.316.5151 Spoke with Oper, but unable to be connected to Cardiology. Given number 215.829.5064. Sending email update


02/18/2026 Rbailey - Sent 1st attempt email to Krista Reilly krista.reilly@pennmedicine.upenn.edu to propose Jason Yenser come onsite April 17 @10am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight Mobile - SN 1025 - IP 109961773
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291024
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 226.0 business days
🗓️
3 Status: Scheduled Jun 4, 11:38 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h5A00000GzKAcQAN, Jason Yenser
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-06-15T10:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 11, 3:36 PM
Scheduled For: 2026-06-15T11:00:00.000+0000
3.0 business days
⏱️
2x Labor Added Jun 15, 7:38 AM
Type: Labor, Travel
Status: Open
Qty: 2, 68
⏱️
3x Labor Added Jun 15, 10:45 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 64
⏱️
Labor Added Jun 15, 6:33 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Jason Yenser Jun 15, 6:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 7h, 0m
⏱️
Labor Added Jun 16, 7:20 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 16, 11:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 28m
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 4:29 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 56m, 0m
0.0 business days
🧾
Invoice Created Jun 21, 7:21 AM
Invoice Number: SM-265249

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 15, 7:00 AM
Created
Jul 10, 12:01 AM
Invoice #
SM-265249

Work Details (7)

Name Type Status Qty Amount Date
WL-03260473 Labor Open 2 $0.00 Jun 15, 7:38 AM
WL-03260474 Travel Open 68 $0.00 Jun 15, 7:38 AM
WL-03260663 Labor Open 2 $262.50 Jun 15, 10:45 AM
WL-03260664 Expenses Open 1 $0.00 Jun 15, 10:45 AM
WL-03260665 Travel Open 64 $0.00 Jun 15, 10:45 AM
WL-03261400 Labor Open 2 $155.00 Jun 15, 6:33 PM
WL-03261759 Labor Open - $36.10 Jun 16, 7:20 AM

Details