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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291044 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University of Pennsylvania — 1 Convention Ave, Philadelphia PA, 19104

Jul 10, 2025 → Mar 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (41 biz days early)
Active: 47 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jul 10 → Jan 23, 2026
133 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jan 23 → Mar 16, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 16 → Mar 27, 2026
9 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 1, 2026
3 business days (counted)
Running total: 47 of ? biz days used
Created: Jul 10, 2025 Completed: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Jan 23 Ready for Release ⏸ Paused 133 —
Jan 23 → Mar 16 Scheduled ▶ Running 35 35
Mar 16 → Mar 27 Reschedule ▶ Running 9 44
Mar 27 → Apr 1 Scheduled ▶ Running 3 47
Dispatch 0.8d
Holding 134.0d (excluded)
Coordinators 48.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Holding (excluded from total)
134.0 days
Coordinators
48.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jul 10, 2025 Due: May 30, 2026 Completed: Apr 1, 2026 (59 days early)
📅
180.0 days Total Age
⏱️
134.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
44.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 134.0 days stuck in "Ready for Release"
⏱️
Total Delay 44.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Release
134.0d
Scheduled
38.6d / 2.0d SLA
Reschedule
9.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2026 - ARuby -Received confirmation email from OR team - Dispatching to FSE Jason Yenser for Tuesday, March 31st, 2026 @4pm.


03/26/2026- ARuby - Received email from Pilar advising to coordinate with the Cardiac OR team - Director Perioperative Services Daniel.Wilson@pennmedicine.upenn.edu 215-200-6503 & Craig.Mcclellan@pennmedicine.upenn.edu - Sent email trying to reschedule for monday, 3/30/2026

03/25/2026 - ARuby - called 267-432-4593 VM/LM F/U email Pilar.Napolitano@pennmedicine.upenn.edu to reschedule

03/16/2026 SRobinson- Lab has procedures all day this will need to be rescheduled.

01/23/2026 RFosbury Napolitano, Pilar T <Pilar.Napolitano@pennmedicine.upenn.edu> confirmed March 12th and 13th.

01/20/2026 RFosbury relied to Napolitano, Pilar T <Pilar.Napolitano@pennmedicine.upenn.edu> saying we have schedule two days in march and offered dates.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
IntraSight - SN 2730 - IP 82882622
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 10, 12:01 AM
Work Order: WO-01291044
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Jul 10, 6:22 AM
From: Entered
To: Ready for Release
Duration in Previous: 6h 20m
🚨 134.0 business days
👷
▶
3 Technician Assigned Jan 23, 10:19 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-12T04:00:00.000+0000, 2026-03-12T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 197d 4h
📅
Dispatch Scheduled by Rich Fosbury Jan 23, 10:38 AM
Scheduled For: 2026-03-12T12:00:00.000+0000
🚨 36.0 business days
🔄
Status: Reschedule by Shelby Robinson Mar 16, 12:50 PM
From: Scheduled
To: Reschedule
Duration in Previous: 52d 1h
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Mar 27, 3:22 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Reschedule
To: Scheduled
Duration in Previous: 11d 2h
⏳ 3.0 business days
⏱️
4x Labor Added Mar 31, 5:10 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.5, 68
⏱️
2x Labor Added Mar 31, 7:20 PM
Type: Labor, Expenses
Status: Open
Qty: 2.5, 1
✔️
Status: Completed by Jason Yenser Mar 31, 8:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 4h, 0m
⏳ 2.5 business days
⏱️
Labor Added Apr 2, 12:27 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 12:47 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 31m
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 3:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23h 35m, 0m
⏳ 1.0 business days
🧾
Invoice Created Apr 5, 9:51 PM
Invoice Number: SM-258423

Bottlenecks

Entered
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Reschedule
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 31, 4:00 PM
Created
Jul 10, 12:01 AM
Invoice #
SM-258423

Work Details (7)

Name Type Status Qty Amount Date
WL-03167504 Labor Open 2.25 $0.00 Mar 31, 5:10 PM
WL-03167505 Labor Open 1.5 $150.00 Mar 31, 5:10 PM
WL-03167506 Travel Open 68 $0.00 Mar 31, 5:10 PM
WL-03167507 Travel Open 68 $0.00 Mar 31, 5:10 PM
WL-03167709 Labor Open 2.5 $155.00 Mar 31, 7:20 PM
WL-03167710 Expenses Open 1 $0.00 Mar 31, 7:20 PM
WL-03170488 Labor Open 0.016666666666667 $38.00 Apr 2, 12:27 PM

Details