Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291064 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Jul 10, 2025 → May 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (99 biz days late)
Active: 217 biz days
🕐 Clock stopped: Completed (May 24, 2026)
▶ Clock Running
Status: Created
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
95d
▶ Clock Running
Status: Scheduled
Jul 10 → Nov 25, 2025
95 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Entered
Nov 25 → Dec 3, 2025
4 business days (counted)
Running total: 99 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 30, 2025
18 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 7, 2026
5 business days (counted)
Running total: 122 of ? biz days used
▶ Clock Running
Status: Entered
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 123 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 20, 2026
7 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 23, 2026
3 business days (counted)
Running total: 133 of ? biz days used
82d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → May 20, 2026
82 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 23, 2026
2 business days (counted)
Running total: 217 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 23 → May 24, 2026
0 business days (counted)
Running total: 217 of ? biz days used
Created: Jul 10, 2025 Completed: May 24, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jul 10 → Jul 10 Created ▶ Running 0 0
Jul 10 → Nov 25 Scheduled ▶ Running 95 95
Nov 25 → Dec 3 Entered ▶ Running 4 99
Dec 3 → Dec 30 Ready for Scheduling ▶ Running 18 117
Dec 30 → Jan 7 Scheduled ▶ Running 5 122
Jan 7 → Jan 8 Entered ▶ Running 1 123
Jan 8 → Jan 20 Ready for Scheduling ▶ Running 7 130
Jan 20 → Jan 23 Scheduled ▶ Running 3 133
Jan 23 → May 20 Ready for Scheduling ▶ Running 82 215
May 20 → May 23 Scheduled ▶ Running 2 217
May 23 → May 24 Tech On Site ▶ Running 0 217
Dispatch 7.0d
Coordinators 217.6d
Billing 1.4d
✗ SLA Missed
Dispatch
7.0 days
Over SLA
Coordinators
217.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jul 10, 2025 Due: Dec 31, 2025 Completed: May 24, 2026 (143 days late)
📅
218.0 days Total Age
⏱️
96.0d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
214.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Diana Delaurier — scheduling delays attributed to technician, not coordinators
Visit 1 May 19, 2026
Visit 2 May 20, 2026
Visit 3 May 22, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 401 days old
🚨
Primary Delay 96.0 days stuck in "Scheduled"
⏱️
Total Delay 214.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Scheduled
108.0d / 2.0d SLA
Ready for Scheduling
109.6d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 ARuby - WO on demand

05/01/2026 ARoosa - This WO is an on demand , as POC located deviceand or returned to rental site.

04/14/2026 Rbailey - WO on demand as FSE requests SN# from this case


03/17/2026 Mhamersley - Work Order is on demand, as POC/FSE locates devices and/or returned to the rental site; Remaining SN: 100292778, 100298357 & 100299049, unable to locate these


02/19/2026 YEspino Called 201-300-7724 to speak to Lee Dean to verify the vent in question. Was unable to speak to him or leave a message because the line only rang once and then the call was dropped. Trying back later.


12/12/2025 RFosbury LVM for Lee Deen at 201-300-7724. Sent FU email to ldean@usmedequip.com

11/25/2025 RFosbury. Used to transfer parts removing from FSE's schedule.

07/10/2025 Cever created and dispatched for US med pa SN 100292762

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jul 10, 9:15 AM
Work Order: WO-01291064
Type: FCO
Priority: PC
🗓️
▶
3 Status: Scheduled Jul 10, 9:21 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Rodney Charles
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-07-10T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jul 11, 9:54 AM
Scheduled For: 2025-07-15T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jul 14, 10:46 AM
Scheduled For: 2025-07-21T12:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Jul 14, 11:42 AM
Scheduled For: 2025-07-23T12:00:00.000+0000, 2025-07-22T12:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Jul 15, 11:40 AM
Scheduled For: 2025-07-23T12:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Cristina Everetts Jul 18, 7:15 AM
Scheduled For: 2025-07-31T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 1, 10:28 AM
Scheduled For: 2025-08-15T15:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 11, 3:51 PM
Scheduled For: 2025-08-13T12:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 21, 7:41 AM
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Cristina Everetts Aug 26, 7:29 AM
Scheduled For: 2025-09-03T12:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 8, 5:02 PM
Scheduled For: 2025-09-19T12:00:00.000+0000
🚨 14.9 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 26, 11:43 AM
Scheduled For: 2025-10-31T12:00:00.000+0000
🚨 41.0 business days
🆕
Status: Entered by Rich Fosbury Nov 25, 8:38 AM
From: Scheduled
To: Entered
Duration in Previous: 138d 0h
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Dec 3, 10:32 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8d 1h
🚨 19.0 business days
🗓️
▶
4 Status: Scheduled Dec 30, 1:17 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-31T05:00:00.000+0000, 2025-12-31T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-31T13:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Rich Fosbury Jan 7, 8:44 AM
From: Scheduled
To: Entered
Duration in Previous: 7d 19h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 8, 9:46 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 1h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 20, 1:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-01-20T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12d 3h
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 23, 2:22 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3d 1h
🚨 83.0 business days
👷
▶
3 Technician Assigned May 20, 3:19 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 116d 23h
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-20T12:00:00.000+0000
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site May 23, 2:01 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 1.25
💵
5x Expenses Added May 23, 4:53 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 23, 5:14 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added May 23, 6:20 PM
Type: Labor
Status: Open
Qty: 11, 9
✔️
Status: Completed by Diana Delaurier May 24, 12:48 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 47m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 27, 11:18 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 10h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:38 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 21m

Bottlenecks

Scheduled
Duration: 96.0 business days (threshold: 2.0 business days)
Exceeded by 94.0 business days
Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Ready for Scheduling
Duration: 82.6 business days (threshold: 1.0 business days)
Exceeded by 81.6 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Diana Delaurier
Scheduled
May 20, 8:00 AM
Created
Jul 10, 9:15 AM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03236897 Labor Open 1.5 $95.00 May 23, 2:03 PM
WL-03236896 Labor Open 1.25 $155.00 May 23, 2:03 PM
WL-03236974 Expenses Open 1 $0.00 May 23, 4:53 PM
WL-03236975 Expenses Open 1 $0.00 May 23, 4:53 PM
WL-03236973 Expenses Open 1 $0.00 May 23, 4:53 PM
WL-03236976 Expenses Open 1 $0.00 May 23, 4:53 PM
WL-03236977 Expenses Open 1 $0.00 May 23, 4:53 PM
WL-03236986 Expenses Open 1 $0.00 May 23, 5:14 PM
WL-03237017 Labor Open 11 $0.00 May 23, 6:20 PM
WL-03237018 Labor Open 9 $0.00 May 23, 6:20 PM
WL-03238987 Labor Open - $38.00 May 27, 11:18 AM

Details