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WO-01291346 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Fort Belvoir/Dewitt Hospital — 9450 Jackson Loop, BLDG 1414 BAY E, FORT BELVOIR VA, 22060

Jul 11, 2025 → Jul 30, 2025

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Aug 7, 2025
⚠ 254 biz days overdue
Active: 273 biz days
▶ Clock Running
Status: Created
Jul 11 → Jul 25, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 25 → Jul 30, 2025
3 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Completed
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Closed
Jul 30 → Aug 1, 2025
2 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: L2 Screening
Aug 1 → Aug 4, 2025
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: L2 Review
Aug 4 → Aug 5, 2025
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Aug 5 → Sep 3, 2025
20 business days (counted)
Running total: 37 of ? biz days used
236d
▶ Clock Running
Status: Invoice Pending
Sep 3 → Aug 14, 2026
236 business days (counted)
Running total: 273 of ? biz days used
Created: Jul 11, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jul 11 → Jul 25 Created ▶ Running 10 10
Jul 25 → Jul 25 Assigned ▶ Running 0 10
Jul 25 → Jul 30 Scheduled ▶ Running 3 13
Jul 30 → Jul 30 Completed ▶ Running 0 13
Jul 30 → Aug 1 Closed ▶ Running 2 15
Aug 1 → Aug 4 L2 Screening ▶ Running 1 16
Aug 4 → Aug 5 L2 Review ▶ Running 1 17
Aug 5 → Sep 3 Ready to Bill ▶ Running 20 37
Sep 3 → Aug 14 Invoice Pending ▶ Running 236 273
Dispatch 13.0d
Coordinators 4.0d
Billing 20.4d
⚠ Overdue
Dispatch
13.0 days
Over SLA
Coordinators
4.0 days
Over SLA
Billing
20.4 days
Over SLA
Created: Jul 11, 2025 Due: Aug 7, 2025 (372 days overdue)
📅
14.0 days Total Age
⏱️
20.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
34.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 398 days old
🚨
Primary Delay 20.4 days stuck in "Ready to Bill"
⏱️
Total Delay 34.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
11.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
2.4d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.7d
Ready to Bill
20.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
installation
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 1 PANDA

Timeline

📋
Work Order Created Jul 11, 9:53 AM
Work Order: WO-01291346
Type: Installation
Priority: PC
🚨 11.0 business days
👷
▶
4 Technician Assigned Jul 25, 8:50 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 13d 22h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-07-30T16:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Jul 30, 5:07 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 8h, 0m
⏳ 2.9 business days
🔍
▶
2 Status: L2 Screening Aug 1, 9:31 AM
Status: L2 Screening → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
👀
Status: L2 Review by Douglas Pearce Aug 4, 2:41 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 5h
⏳ 2.0 business days
📄
Status: Ready to Bill by Allison Belyea Aug 5, 4:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 1h
🚨 20.9 business days
📨
Status: Invoice Pending by Yecenia Campos Sep 3, 4:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 29d 0h

Bottlenecks

Entered
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 20.4 business days (threshold: 1.0 business days)
Exceeded by 19.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
Installation
Branch
N/A
Technician
Michael Steencken
Scheduled
Jul 30, 12:00 PM
Created
Jul 11, 9:53 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-02884628 Labor Open 4.5 $0.00 Jul 30, 5:07 PM
WL-02884629 Labor Open 1.5 $180.00 Jul 30, 5:07 PM
WL-02884630 Labor Open 4.5 $470.00 Jul 30, 5:07 PM
WL-02884631 Labor Open 0.5 $0.00 Jul 30, 5:07 PM
WL-02887029 Labor Open 0.016666666666667 $38.00 Aug 1, 9:31 AM

Details