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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01291349 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SENTARA NORFOLK GENERAL HOSPITAL — 600 GRESHAM DRIVE, NORFOLK VA, 23507

Jul 11, 2025 → Aug 6, 2025

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Aug 7, 2025
⚠ 254 biz days overdue
Active: 273 biz days
▶ Clock Running
Status: Created
Jul 11 → Jul 25, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 25 → Aug 6, 2025
8 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 6 → Aug 7, 2025
1 business day (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Completed
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Closed
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: L2 Screening
Aug 7 → Aug 12, 2025
3 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: L2 Review
Aug 12 → Aug 29, 2025
13 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Aug 29 → Sep 3, 2025
2 business days (counted)
Running total: 37 of ? biz days used
236d
▶ Clock Running
Status: Invoice Pending
Sep 3 → Aug 14, 2026
236 business days (counted)
Running total: 273 of ? biz days used
Created: Jul 11, 2025 Today
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jul 11 → Jul 25 Created ▶ Running 10 10
Jul 25 → Jul 25 Assigned ▶ Running 0 10
Jul 25 → Aug 6 Scheduled ▶ Running 8 18
Aug 6 → Aug 7 Tech On Site ▶ Running 1 19
Aug 7 → Aug 7 Completed ▶ Running 0 19
Aug 7 → Aug 7 Tech Off Site ▶ Running 0 19
Aug 7 → Aug 7 Closed ▶ Running 0 19
Aug 7 → Aug 12 L2 Screening ▶ Running 3 22
Aug 12 → Aug 29 L2 Review ▶ Running 13 35
Aug 29 → Sep 3 Ready to Bill ▶ Running 2 37
Sep 3 → Aug 14 Invoice Pending ▶ Running 236 273
Dispatch 15.0d
Coordinators 9.0d
Field Work 1.0d
Billing 3.0d
⚠ Overdue
Dispatch
15.0 days
Over SLA
Coordinators
9.0 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Jul 11, 2025 Due: Aug 7, 2025 (372 days overdue)
📅
19.0 days Total Age
⏱️
14.0d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 398 days old
🚨
Primary Delay 14.0 days stuck in "L2 Review"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
11.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
4.0d / 1.0d SLA
L2 Review
14.0d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installation of 3 Coro 250CX and accessories complete.
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s):
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
"GEHC MIC Installation - 3 CORO 259

Timeline

📋
Work Order Created Jul 11, 9:56 AM
Work Order: WO-01291349
Type: Installation
Priority: PC
🚨 11.0 business days
👷
▶
4 Technician Assigned Jul 25, 12:01 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 14d 2h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-06T12:00:00.000+0000
⚠️ 9.0 business days
🔧
▶
2 Status: Tech On Site Aug 6, 11:15 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 4.25, 188
⏱️
▶
3 2x Labor Added Aug 6, 7:55 PM
2x Labor Added → 2x Expenses Added → Travel Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 182
⏱️
▶
4 Labor Added Aug 6, 8:20 PM
Labor Added → Status: Completed → Expenses Added → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 9h 5m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 1m, 0m
🔍
Status: L2 Screening by Timothy Amburgey Aug 7, 10:57 AM
From: Closed
To: L2 Screening
Duration in Previous: 14h 34m
⏳ 4.0 business days
👀
Status: L2 Review by Douglas Pearce Aug 12, 11:17 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 0h
🚨 14.0 business days
📄
Status: Ready to Bill by Allison Belyea Aug 29, 10:21 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 16d 23h
⏳ 3.0 business days
📨
Status: Invoice Pending by Yecenia Campos Sep 3, 4:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 6h

Bottlenecks

Entered
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Aug 6, 8:00 AM
Created
Jul 11, 9:56 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-02892233 Labor Open 4.25 $0.00 Aug 6, 11:19 AM
WL-02892234 Travel Open 188 $0.00 Aug 6, 11:19 AM
WL-02893109 Labor Open 4 $432.00 Aug 6, 7:55 PM
WL-02893110 Labor Open 4 $470.00 Aug 6, 7:55 PM
WL-02893117 Expenses Open 1 $0.00 Aug 6, 7:57 PM
WL-02893118 Expenses Open 1 $0.00 Aug 6, 7:57 PM
WL-02893128 Travel Open 182 $0.00 Aug 6, 7:59 PM
WL-02893190 Labor Open 1.25 $0.00 Aug 6, 8:20 PM
WL-02893191 Expenses Open 1 $0.00 Aug 6, 8:21 PM

Details