Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292494 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lake City Medical Center — 340 NW Commerce Dr, Lake City FL, 32055

Jul 17, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (143 biz days early)
Active: 208 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Jul 17 → Jul 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 17 → Aug 1, 2025
11 business days (not counted)
40d
▶ Clock Running
Status: Scheduled
Aug 1 → Sep 29, 2025
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Sep 29 → Oct 3, 2025
4 business days (counted)
Running total: 44 of ? biz days used
155d
▶ Clock Running
Status: On Hold
Oct 3 → May 20, 2026
155 business days (counted)
Running total: 199 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → Jun 1, 2026
7 business days (counted)
Running total: 206 of ? biz days used
▶ Clock Running
Status: Completed
Jun 1 → Jun 1, 2026
0 business days (counted)
Running total: 206 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 1 → Jun 3, 2026
2 business days (counted)
Running total: 208 of ? biz days used
Created: Jul 17, 2025 Completed: Jun 3, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 17 → Jul 17 Created ▶ Running 0 0
Jul 17 → Aug 1 Ready for Release ⏸ Paused 11
Aug 1 → Sep 29 Scheduled ▶ Running 40 40
Sep 29 → Oct 3 Entered ▶ Running 4 44
Oct 3 → May 20 On Hold ▶ Running 155 199
May 20 → Jun 1 Scheduled ▶ Running 7 206
Jun 1 → Jun 1 Completed ▶ Running 0 206
Jun 1 → Jun 3 Scheduled ▶ Running 2 208
Dispatch 5.4d
Holding 168.0d (excluded)
Coordinators 51.5d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
5.4 days
Over SLA
Holding (excluded from total)
168.0 days
Coordinators
51.5 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jul 17, 2025 Due: Dec 31, 2026 Completed: Jun 3, 2026 (211 days early)
📅
220.0 days Total Age
⏱️
156.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
50.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Derick Velazquez — scheduling delays attributed to technician, not coordinators
Visit 1 May 26, 2026
Visit 2 May 27, 2026
Visit 3 Jun 1, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 394 days old
🚨
Primary Delay 156.0 days stuck in "On Hold"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.4d / 0.5d SLA
Ready for Release
12.0d
Scheduled
51.5d / 2.0d SLA
On Hold
156.0d
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/20/2026 THolmes - assigning to Derrick 5/27 per Fadys request."  


04/14/2026 YEspino Per update given by ALuman still need to see if the repair has been done before we can schedule this FCO.

03/05/2026 ALuman - one device failed FCO and needs repair prior to implementation

12/29/2025 FSE Jared is Back will need scheduled

10/03/2025 ALuman - per Dian Cox's note below " PWO still open but FSE is no longer with EMSAR. Fady confirmed he would be taking care of Jared's work orders. "

09/18/2025 DCox - PWO still open but FSE is no longer with EMSAR. Fady confirmed he would be taking care of Jared's work orders. 

08/13/2025 SRobinson- Created follow up WO for the remaining. (WO-01297483)

08/01/2025 ALuman - dispatch to Jared Heisler for aged parts

07/17/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244863) -Follow up notes - follow-up on PWO-13174933 & PWO-13174911


-Previous notes -

07/09/2025 ALuman - called Thomas Mckenzie and confirmed scheduling for 7/15. Dispatch to Jared Heisler. Confirmation email sent to thomas.mckenzie@gehealthcare.com

06/26/2025 YEspino Called 386-719-9000 to verify the EV300 vents in question. Asked to be transferred over to the biomed dept, Was able to speak to Thomas Mckenzie and he confirmed the devices in question. Location was confirmed and no credentialing needed. Phone:912-230-5776 Email: thomas.mckenzie@gehealthcare.com


06/26/2025 YEspino Called 386-719-7651 to speak to Brooke to verify the EV300 Vents in question. Was unable to speak to her so i left a message.


06/19/2025 YEspino Called 386-719-9000 to verify the devices in question. Presses 0 to speak to the operator but was left hold till the call was dropped.


06/19/2025 YEspino Called 386-719-7651to speak to Brooke to verify the devices in question. Was unable to speak to her so i left a message.


06/18/2025 MHamersley - called 386-719-7651, call went to Brooke's VM/LM, offering date for FSE, Wed, June 25; sent email: brooke.chitty@hcahealthcare.com

case# 0124916559; SN: H33751540A64A & H33753526AEDA


06/10/2025 YEspino Called 386-719-9000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody or leave a message.


05/20/2025 YEspino Called 386-719-9000 to verify the 2 EV300 Vents in question. Pressed 0 to speak to the operator but the line just rang till it went to a vm where i could not leave a message.


05/15/2025 YEspino Called 386-406-0401 to speak to Rande to verify the 2 EV300 Vents in question. Not a good contact, was able to speak to Rande and she does not work for the site in question.


05/15/2025 YEspino Called 386-719-9000 to verify the 2 EV300 Vents in question. Asked to be transferred over to the biomed dept, but was unable to speak to charlotte so i left a message.


04/17/2025 YEspino Called 386-406-0401 to speak to Rande Ferguson to verify the EV300 Vents in question. Was unable to speak to him so i left a message.


04/17/2025 YEspino Called 386-719-9000 to verify the EV300 Vents in question. Was unable to speak to anybody or leave a message because once dialed the line was busy.


04/03/2025 YEspino Called 386-719-9000 to verify the 2 EV300 Vents. Asked to be transferred over to the biomed dept but was unable to speak to anybody or leave a message.

🔧 Work Performed
Device Unknown
🔍 Technician Findings
Device Unknown
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jul 17, 9:03 AM
Work Order: WO-01292494
Type: FCO
Priority: PC
Status: Ready for Release by Ashley Luman Jul 17, 12:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 19m
🚨 12.0 business days
👷
3 Technician Assigned Aug 1, 9:16 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 20h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-08-09T00:00:00.000+0000, 2025-08-09T04:00:00.000+0000, 2025-08-08T12:00:00.000+0000
🚨 20.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 28, 9:58 AM
Scheduled For: 2025-08-29T12:00:00.000+0000
🚨 22.0 business days
🆕
Status: Entered by Ashley Luman Sep 29, 10:48 AM
From: Scheduled
To: Entered
Duration in Previous: 59d 1h
⚠️ 5.0 business days
⏸️
Status: On Hold by Ashley Luman Oct 3, 10:17 AM
From: Entered
To: On Hold
Duration in Previous: 3d 23h
🚨 156.0 business days
📅
3 Dispatch Scheduled May 20, 12:30 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Derick Velazquez
🗓️
Status: Scheduled by TaVon Holmes
From: On Hold
To: Scheduled
Duration in Previous: 229d 2h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Derick Velazquez May 28, 10:27 AM
Scheduled For: 2026-06-01T12:00:00.000+0000
2.0 business days
⏱️
2x Labor Added May 29, 2:47 PM
Type: Labor
Status: Open
Qty: 2
2.0 business days
✔️
Status: Completed by Derick Velazquez Jun 1, 3:25 PM
From: Scheduled, Completed
To: Completed, Scheduled
Duration in Previous: 12d 2h, 0m
⏱️
3x Labor Added Jun 1, 3:31 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 184
⏱️
2x Labor Added Jun 1, 4:01 PM
Type: Labor, Travel
Status: Open
Qty: 3, 184
⏱️
Labor Added Jun 1, 4:23 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jun 2, 11:22 AM
Type: Labor
Status: Open
Qty: 0.5
2.0 business days
✔️
2 Status: Completed Jun 3, 4:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
2 Labor Added Jun 4, 10:19 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 46m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 31m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 41.0 business days (threshold: 2.0 business days)
Exceeded by 39.0 business days
Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Derick Velazquez
Scheduled
Jun 1, 8:00 AM
Created
Jul 17, 9:03 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03242183 Labor Open 2 $0.00 May 29, 2:47 PM
WL-03242184 Labor Open 2 $0.00 May 29, 2:47 PM
WL-03244200 Labor Open 3 $0.00 Jun 1, 3:31 PM
WL-03244201 Labor Open 1.5 $237.50 Jun 1, 3:31 PM
WL-03244202 Travel Open 184 $0.00 Jun 1, 3:31 PM
WL-03244247 Labor Open 3 $155.00 Jun 1, 4:01 PM
WL-03244248 Travel Open 184 $0.00 Jun 1, 4:01 PM
WL-03244294 Labor Open 1 $0.00 Jun 1, 4:23 PM
WL-03245416 Labor Open 0.5 $0.00 Jun 2, 11:22 AM
WL-03248234 Labor Open - $38.00 Jun 4, 10:19 AM

Details