Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01292892 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip Rental Project — 50 Abele Rd, Suite 1006, Bridgeville PA, 15017

Jul 18, 2025 → Present

⛔ Blocked

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

92 biz days remaining

Active: 268 biz days

▶ Clock Running

Status: Created

Jul 18 → Jul 21, 2025

1 business day (counted)

Running total: 1 of ? biz days used

230d

▶ Clock Running

Status: Ready for Scheduling

Jul 21 → Jun 23, 2026

230 business days (counted)

Running total: 231 of ? biz days used

37d

▶ Clock Running

Status: On Hold

Jun 23 → Aug 15, 2026

37 business days (counted)

Running total: 268 of ? biz days used

Created: Jul 18, 2025 Today

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 18 → Jul 21	Created	▶ Running	1	1
Jul 21 → Jun 23	Ready for Scheduling	▶ Running	230	231
Jun 23 → Aug 15	On Hold	▶ Running	37	268

Dispatch 1.3d

Coordinators 231.0d

On Track

Dispatch
1.3 days
Over SLA

Coordinators
231.0 days
Over SLA

Created: Jul 18, 2025 Due: Dec 31, 2026 (138 days left)

📅

268.3 days Total Age

⏱️

231.0d in Ready for Scheduling Longest Stage

🔄

2 transitions Status Changes

⚠️

230.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

On Hold • 393 days old

🚨

Primary Delay 231.0 days stuck in "Ready for Scheduling"

⏱️

Total Delay 230.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

1.3d / 0.5d SLA

Ready for Scheduling

231.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2026 RArnold- Putting in for cancellation
05/15/2026 ARoosa - This is an extra WO for use on US Med site in PA/NJ
04/30/2026 ARoosa - US. Med site extra WO can be used for any US Med site in PA/NJ or FL
04/13/2026 ARoosa - Extra work order can be used for any US MED site in PA/NJ or FL 
12/16/2025 DMalloy - Extra work order can be used for any US MED site in PA/NJ or FL

10/29/2025 MKlose, extra work order for US MED.

09/09/2025 Extra work order can be used for any US MED site in PA/NJ or FL
07/24/2025 DMalloy - US Med Site

07/18/2025 SRobinson- Created follow up WO as requested. (Old WO-01276120) -Follow up notes - Follow up needed, but work order should go into general scheduling as I am not sure when I will be back in the area.

-Previous notes - 
﻿07/15/2025 DMalloy - US Med site. Reaching out to Jackson to see if the part can be returned or transferred

⚠️ Problem Description

                        FCO86600066  V60/V60 Plus Ventilator  Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy                    

📄 Description

                        V60 Ventilator                    

📞 Call Description

                        FCO86600066                    

Timeline

📋

Work Order Created Jul 18, 5:22 PM

Work Order: WO-01292892

Type: FCO

Priority: PC

⏳ 1.8 business days

📅

Status: Ready for Scheduling by Deon Malloy Jul 21, 8:43 AM

From: Entered

To: Ready for Scheduling

Duration in Previous: 2d 15h

🚨 231.0 business days

⏸️

Status: On Hold by Rebecca Arnold Jun 23, 9:08 AM

From: Ready for Scheduling

To: On Hold

Duration in Previous: 337d 0h

Bottlenecks

Entered

Duration: 1.3 business days (threshold: 4.0 business hours)

Exceeded by 6.6 business hours

Ready for Scheduling

Duration: 231.0 business days (threshold: 1.0 business days)

Exceeded by 230.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

On Hold

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Jul 18, 5:22 PM

Invoice #

N/A